Dispatch Officer

**JOB DESCRIPTION**

OVERALL PURPOSE OF THE JOB

Responsible for optimizing the productivity of the fleet for pick-ups and deliveries in a manner that ensures we meet our customer’s expectation of a quality service, specifically this role is responsible for ensuring permanent and ad hoc runs are allocated to drivers in a fair and equitable manner, whilst ensuring a customer focused approach.

PRIMARY DUTIES & RESPONSIBILITIES
- Ensure the appropriate level of vehicles are maintained in line with the business needs.
- Ensure new contractors understand the dispatch unit to create a smooth transition to the fleet.
- Ensure permanent runs are allocated daily with back-ups in place and drivers are on time.
- Responsible for the allocation of pick-ups through computerized dispatch system.
- Ensure the correct booking information is entered prior to allocating to a driver.
- Proactively maintaining a positive can-do relationship with customers and ensure regular communication in a timely manner.
- Assist in the back up of staff o leave, sickness and high-volume times.
- Create safe driving plans as/ when required for regional deliveries.
- Carry out compliance related tasks in line with company and legislative requirements.

HSE AUTHORITY
- Stop any unsafe work.
- Coach and mentor workers on their safety performance.
- Engage and make recommendation with management and health and safety consultation groups regarding health and safety matters.

SKILLS ESSENTIAL TO THE JOB

**Technical**
- Working knowledge of Rockhopper TMS (preferred)
- Knowledge of Metro and Greater Melbourne geographical area
- Experience in vehicle allocations and knowledge of NHVL and CoR
- Knowledge of various vehicle types and their specifications within the transport industry (preferred)

**Business**
- Resource management and operational capacity planning
- Ability to initiate and complete improvement projects
- Time management to suit organisational objectives
- OH&S policies and corporate governance
- Strong understanding of Cost, Margin, and EBIT and associated financial reports.

**People**
- Required to develop a close positive working relationship with all internal customers of the TGE - Courier division and drivers
- Be proactive in developing and maintaining strong customer relationships

ESSENTIAL PERSONAL ATTRIBUTES
- Acts with integrity and ownership at all times.
- Dedicated to customer service and providing positive outcomes for our valued clients.
- Safety-focused and empathetic to contractors and allocators.
- Self-motivated with a proven ability to work under pressure and autonomously without direction.
- Ability to maintain ongoing client relationships ensuring timely and specific lines of communication.
- Strong leadership, people management and motivational skills with an ability to manage remotely.
- Ability to prioritize competing issues in a high-pressure environment.
- Commitment to customer satisfaction, both internal and external, responsive to customer’s needs.
- Proven ability to build and maintain excellent relations with senior management, various business units, and regulatory bodies both internally and externally.
- Lateral thinker with hands on attitude.

QUALIFICATIONS REQUIRED

Secondary: Successful completion of secondary education or equivalent.

Tertiary: Relevant logistics management qualification or degree preferred.

Professional: Transport operations experience preferred.

**Diversity and Inclusion**

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.