Response Dispatch Officer

Location: Melbourne | CBD

Job type: Fixed term - Part time

Organisation: Environment Protection Authority

**Salary**: $76,817 - $91,627

Occupation: Other

Reference: 970
- **Fixed Term/ Part Time 0.5 FTE role until 30 June 2025**:

- **VPS3 $76,817 $91,627 pa + 11.5% super**

**About the Organisation**:
EPA works to prevent and reduce the harmful effect of pollution and waste on Victoria’s environment and people. We work with community, industry and businesses. As the needs of Victorians change, we must be equipped to adapt and respond to a range of factors.

We are workplace committed to new ways of working, EPA celebrates diversity of people and lifestyles. We offer a wide range of practical options to support both your work and personal life.

**The EPA Experience**
- See the impact in the communities we live in: at EPA you see your work first-hand
- Range of internal working groups, networks and volunteering opportunities
- On-the-job training for a wide range of environmental roles
- Flexible start and finish times, as well as compressed work week options

**About the role**:
Reporting to the Team Leader, Central Dispatch, the Response Dispatch Officer is a member of a team responsible for coordinating and supporting EPA’s timely and appropriate response to incidents and emergencies related to pollution and waste. You will use your initiative within EPA’s standard operating procedures to prioritise workflow in supporting the delivery of the EPA’s central triage. Managing the dispatch function for incident and emergency response, aligned to EPA’s strategic priorities to prevent harm to Victorian communities and the environment from pollution and waste.

This is an exciting role for someone that wants to contribute to the success of the EPA as it enters a new era of environmental protection in Victoria. You will actively contribute to a positive organisational culture and ensure you achieve the highest standards of performance and integrity; and foster genuine partnerships across all levels of government, industry, and community to support the delivery organisational outcomes.

**In this role you will**:

- Under direction of the Team Leader, Central Dispatch, deliver EPA’s central triage and dispatch function for incoming pollution and waste reports from the community, business, and governments; monitoring and assessing incoming reports and notifications; ensuring adequate information is obtained to assess risk to the environment and human health.
- Perform key roles in emergency and incident response, including out of hours work as required.
- Contribute to a consistent and efficient approach to incident and emergency triage and dispatch, including the establishment and implementation of quality control systems; driving continuous improvement; developing procedures and processes.
- Contribute to the uplift in emergency and incident response capability across the EPA, including the implementation of our emergency management rostering system Power Roster.

**Skills and experience**:

- Experience in incident and emergency management is desirable.
- Demonstrated capability to manage management of risks, prioritisation of tasks, monitoring of workflow; and contributing to the evaluation of project/program effectiveness; use of initiative to identify, communicate, and address delivery risks and opportunities to improve organisational outcomes.
- Demonstrated expertise and experience in utilising various CRM systems, with a focus on Microsoft Dynamics, to effectively manage and analyse customer interactions and data.
- Proven ability to engage with internal and external stakeholder and communicate effectively with members of the Victorian public. Ability to clearly communicate with fellow code regulators within team.
- Proven ability to work as an effective member of a cohesive team, with a demonstrated commitment to the successful delivery of the highest organisational priorities; proven capability to build and sustain enduring relationships to enable the collaborative delivery of outcomes and achievement of goals and targets.

**To see the full position description**:Click here

**How to apply**

**Need to know more?**

EPA Victoria recognises the value of the diversity, strength, and knowledge of Aboriginal and Torres Strait Islander people as we work with Traditional Owners to care for our environment. We provide a culturally safe and embracing work environment.

We are an equal opportunity employer with a commitment to merit, equity, diversity, and inclusion in the workplace. We believe our workforce should represent the diversity of the lands upon which we reside; and we actively embrace staff of different abilities, orientations, backgrounds, faiths, and genders.