Service Advisor

2 weeks ago

Sydney, Australia Inchcape Full time

**Job title**: Service Advisor
- **Location**: Parramatta
- **Company**: Peugeot Citroen

**Who we are?**

**About the Job?**

As a **Service Advisor**, you will be the face of our service department, providing essential guidance and support to our valued customers.

**Key Responsibilities**:

- Provide technical support to the dealer network to help improve their skills and ensure a high level of customer satisfaction.
- Assist the National Technical Manager in reaching customer service and quality targets from a technical point of view.
- Ensure all safety recalls and service campaigns are completed properly, on time, and in line with government regulations.
- Manage the supply, use, and records of service tools and diagnostic equipment, including updates and licensing.
- Help dealers with technical problems and training needs to build their knowledge and capability across the network.
- Support new vehicle approvals, keep standard operating procedures (SOPs) up to date, and assist vehicle processing centres with technical guidance.

**Benefits and working for us**:

- **9 Day fortnight**
- **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave and annual Volunteering Leave each year
- **Career and development opportunities**- providing you with a sense of purpose and direction, you drive your destiny with Inchcape
- **Recognition and Rewards** - We recognise individual and team accomplishments
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa**,** financial services support, and a comprehensive employee wellbeing program.

Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

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