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Operations Administrator, Mulgrave

2 weeks ago

Mulgrave, Australia Tesla Full time

Tesla participates in the E-Verify Program

What to Expect
The Tesla Operations Administrator role is a part of the Sales and Delivery team that works with both internal and external stakeholders to manage all aspects of the vehicle registration process. The role is frequently customer-facing in order provide the highest level of customer service throughout the full sales and delivery cycle.

What You’ll Do
- Support the Sales and Delivery team with customer-facing delivery handovers, sales check-in, and other customer experience related activities.
- Contribute and provide best in class experience in every interaction with a specific focus on delivery day
- Work closely with key stakeholders to support customers throughout their Tesla journey
- Manage all aspects of the vehicle registration process, including the dealer online system, number plate management, accurate calculation of local fees and charges, document generation, and dealer management systems
- Prepare and review customer documents (incl. registration documentation) prior to delivery day
- Ensure accurate record keeping and form generation in compliance with local Motor Car Traders Act
- Maintain revenue recognition compliance
- Maintaining Brand and EHS standards and cascading feedback or adjustments to local team
- Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
- Perform additional responsibilities as assigned to meet business need including Sales, Service and Delivery including phone based campaigns and customer contact

What You’ll Bring
- Customer service and administrative experience highly preferred
- Excellent organization and prioritization skills
- Experience with fast-paced workplaces and comfortable working in this environment
- Ability to work well with others in a team and build relationships with external vendors
- Superior attention to detail
- Bachelor's degree or equivalent experience

Compensation and Benefits
- Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers - 18 weeks at full pay or 36 weeks half pay
- Secondary carers - 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund - An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work - $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.