Risk and Compliance Manager

**About Us**

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents and Pet products as well as Roadside Assistance.

**The role**

The Manager of Strategic Initiatives, Risk & Compliance is a leadership role in the Product & Underwriting department that focuses on delivering important projects and strategies for the Home Underwriting and Product (HUP) team. You will be responsible for effectively managing risk incidents within the team and establishing a strong incident management framework in collaboration with the Risk and Compliance teams. This includes managing strategic initiatives, projects, major initiatives, product roadmaps, and risk incident management.

Join us and take the next step in your career journey within Risk & Compliance. This 12-month fixed-term role offers an exciting opportunity for growth and professional development in a dynamic and supportive environment.

**Accountabilities**
- Identify and deliver strategic initiatives that align with the goals and objectives of the Home Underwriting and product (HUP) team.
- Establish and maintain a robust incident management framework for the HUP team in collaboration with the Risk and Compliance teams.
- Monitor and assess risk incidents within the HUP team, ensuring timely identification and resolution.
- Develop and implement protocols, processes, and controls to effectively mitigate risks and minimise the impact of incidents on team operations.
- Coordinate with relevant stakeholders to ensure appropriate actions are taken to address risk incidents and customer impacts. Monitor and evaluate the outcomes of strategic initiatives, providing insights and recommendations for future improvements.

**Knowledge and experience**
- 5+ years of insurance operations and/or risk management experience with a relevant tertiary education.
- 2+ years of project management and project coordination experience
- Technical experience and understanding of risk management and compliance, including delivery of risk governance activities.
- Excellent communication, influencing and negotiation skills, including writing board and executive papers. Ability to build effective relationships with executive support, senior leaders and other key stakeholders.

**Our perks**
- **Location - **Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport.
- **Extra leave - **Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave - **We support our new parents with paid parental leave and other benefits.
- **Workplace giving - **If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities - **We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts - **You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition - **We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities - **There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social - **Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.