Software Systems Manager

1 week ago


Alexandria, Australia United for Care Full time

**About Us**:
United for Care is a fast-growing organisation in the NDIS Sector, dedicated to improving the quality of life for individuals with disabilities. As we continue our journey of expansion, we are looking for an experienced and innovative Software Systems Manager to join our team. In this pivotal role, you will be responsible for maintain the seamless performance of our IT systems, driving continuous improvement and providing essential support to the broader business.

**Key Responsibilities**:

- Maintain and support across all software systems, including M365, Sharepoint, Salesforce, Xero
- Troubleshoot and resolve software related issues
- Leverage Power Automate and Azure functions to streamline processes
- Work with Javascript to develop custom solutions
- Oversee operation of all hardware, including servers, workstations and networking equipment
- Secure internet and printing services across work sites within Sydney
- Monitor and protect the organisation against data breaches and cyber threats
- Provide technical support to staff and addressing all IT-related issues
- Maintain a helpdesk system to track and resolve support requests efficiently
- Prepare regular reports on system performance, security incidents and key IT metrics

**Requirements**:

- Proven experience in IT management, specifically in maintaining and managing software systems and hardware infrastructure
- Hands-on experience with Power Automate, Azure Functions and JavaScript
- Strong troubleshooting skills with a track record of resolving software and hardware issues
- Knowledge of data management and security protocols, including monitoring for breaches and protecting sensitive information
- Experience providing technical support, managing helpdesk services
- Ability to document IT processes and prepare performance and security reports


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