IT Helpdesk Technician Sydney

**29th January, 2025**:
**General Responsibilities**
Reporting directly to the Head of IT, some of the responsibilities you will take ownership of include, but are not limited to:

- working with the ticketing system to prioritise and complete tasks, including managing your own ticket allocations and KPI timeframes;
- allocate and setup Virtual Desktop machines/ Laptops for new staff including:

- AD setup
- AAD management
- VDI desktop profiles
- Application and Mobility provisioning
- undertake system support, including troubleshooting apps and internal systems that are part of our SOE;
- remote and on premises system support, troubleshooting various apps and internal systems.
- help maintain system patching through the use of our deployment systems.
- help setup and maintain SharePoint access and page creation.
- support front of house video conferencing systems and setup of Zoom, Teams, WebEx, including large scale presentations.;
- support and manage mobility deployments including mail, dictation and practice management access; and
- assist with IT team projects as required.
- regular vendor communication

**Requirements**:
To be considered for this role, you will have:

- a minimum of 2 years' hands-on experience in a similar role;
- be agile and a good critical and innovative thinker.
- continuously updating team process documentation.
- working knowledge and experience of Windows 10, 11. Office 2016 - Office 365 and Document Management Systems, preferably iManage;
- working knowledge and experience with Case Management and Practice Management systems.
- experience in troubleshooting hardware and software;
- excellent communication skills, both written and verbal; and
- the ability to work within a small team environment.

In addition, it is desirable that you:

- have previous working experience in a legal or professional services environment; and
- have experience building and implementing best practices within a service desk/ helpdesk environment.
- have previous scripting experience including, PowerShell, VBA and SQL.

**About us**
Here at Turks, we focus on what we do best - delivering innovative and practical solutions to the legal and business hurdles which our clients face. Our client focussed approach ensures we always deliver on our promises, building relationships based on trust and collaboration.

As a specialist, commercial firm with offices in Sydney, Melbourne, Brisbane and Newcastle with a reach throughout the rest of Australia, you can be confident you are getting the development, support and hands on experience to grow and sustain your successful legal career. With 39 partners and over 250 staff operating across all jurisdictions in Australia, we offer a comprehensive service to a range of clients, including government agencies, banks, insurance companies and private employers.

Us Turksters pride ourselves on our passion for excellence, teamwork, integrity and leadership, which is embodied through our values that guide us in our day to day activities and product offerings. We are committed to diversity and a culture of inclusion, recognising our differences as a source of strength and imperative to our success. Our social and people-oriented environment aims to improve our peoples lives both in and outside of the workplace, which includes:

- ongoing training and development;
- team and firm wide social events;
- CSR activities, including volunteer days;
- Employee Assistance Program;
- competitive paid parental leave scheme and return to work benefits;
- employee achievement awards;
- discounted gym and health insurance memberships;
- plus many more