Customer Service

1 week ago

Abbotsford, Australia PHE International Full time

**Description**:
ABOUT PHE INTERNATIONL PTY LTD

From humble beginnings PHE International PTY LTD (PHE Int.) is a veteran Australian online e-commerce pioneer, encompassing multiple websites that have collectively sold to well over 1 million happy customers, and counting.

Located in Abbotsford on the city’s fringe, and only steps away from Victoria Park Station, PHE Int. is comprised of a small dynamic team, executing digitally focussed solutions to delight the customer at all key touch-points.

THE POSITION:
Reporting to the Customer Service Manager, you will be providing exceptional customer support and coordination within a fast paced, customer focused environment.

The role is casual/part-time, approx. 15-20 hours per week. The hours are flexible within our operating times of 8.30am-5.30pm Monday-Friday. Perhaps you are a part-time student, a parent looking to fill school hours or an individual seeking a change of pace.

Your duties will include but not be limited to:

- Develop superior product knowledge to be able to assist customers efficiently and effectively
- Process phone orders and customer returns
- Quality test products
- Conduct fraud checks
- Liaise with our onsite warehouse, marketing & digital teams

A strong level of written and verbal communication experience is required for this role.

EXPERIENCE & QUALIFICATIONS:
Perhaps you’ve worked in a sales support/administration role, you may be a receptionist or office assistant who wants more customer contact, there are no prerequisites to where you have worked before, if you can demonstrate the following skills:

- Strong time management, and organisation skills
- High attention to detail & ability to multi-task
- Exceptional problem-solving skills
- Outstanding verbal and written communication skills
- Welcome challenges
- Focused, flexible and quick to learn
- Ability to work to and meet tight deadlines
- A great work ethic with a positive & results driven attitude
- A mature, friendly and professional manner
- Proficiency with Outlook, Word & Excel

OUR MUST HAVE’S
- Customer first - an unrelenting pursuit to improve the customer experience
- Integrity - honour, trust and truthfulness in every aspect of your working life
- Teamwork - a proven ability to work within and across teams to deliver exceptional results
- High Performance - a desire to challenge the status quo in order to continually improve
- Passion - genuinely demonstrating your enthusiasm or excitement for your role
- Ownership - be proud of your work and own the success as much as the failures

WHY PHE INTERNATIONAL PTY LTD
- An amazing office environment in the middle of Abbotsford
- A well-established market leading business in a rapidly growing industry
- A great culture of high-performance individuals who celebrate success
- Exposure to large scale, successful international partners
- A fully owned subsidiary of the world’s largest online retailer of sexual wellness products
- A true opportunity to influence the direction and ultimate success of the business

**Role Type**:

- In-house - Temporary - Part-time - Entry level

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