E-commerce / Customer Service Manager

4 days ago


Abbotsford, Australia Peter Jacksons Full time

We are seeking an experienced Customer Service Manager to join our team.
- **Responsibilities**:_

Develop and implement e-commerce strategies to enhance online sales performance.

Customer service and follow-up on queries relating to order management, pre and post online order

Customer Service to organise and control the operations of inbound and outbound calls, review customer services, and maintain sound customer relations.

Manage the day-to-day operations of the e-commerce platform

Conduct market research and analyse trends to optimise product listings

Picking and packing online orders from products sourced locally

Collaborate with marketing and IT teams to ensure seamless online customer experience

Conduct copywriting for product descriptions and promotional materials

developing and reviewing policies, programs and procedures concerning customer relations

and goods and services provided

**Skills**:
Excellent time management skills to meet project deadlines effectively

Strong conversational skills

Project management skills to oversee multiple tasks simultaneously

Ability to analyse data and draw actionable insights

Background in customer service with a focus on sales growth

Basic IT skills for platform management and troubleshooting

Copywriting skills for engaging product descriptions and marketing content

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Gym membership
- Visa sponsorship

Schedule:

- 8 hour shift

Supplementary Pay:

- Overtime pay
- Performance bonus

Work Location: In person

Expected Start Date: 26/08/2024



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