E-commerce / Customer Service Manager
4 days ago
We are seeking an experienced Customer Service Manager to join our team.
- **Responsibilities**:_
Develop and implement e-commerce strategies to enhance online sales performance.
Customer service and follow-up on queries relating to order management, pre and post online order
Customer Service to organise and control the operations of inbound and outbound calls, review customer services, and maintain sound customer relations.
Manage the day-to-day operations of the e-commerce platform
Conduct market research and analyse trends to optimise product listings
Picking and packing online orders from products sourced locally
Collaborate with marketing and IT teams to ensure seamless online customer experience
Conduct copywriting for product descriptions and promotional materials
developing and reviewing policies, programs and procedures concerning customer relations
and goods and services provided
**Skills**:
Excellent time management skills to meet project deadlines effectively
Strong conversational skills
Project management skills to oversee multiple tasks simultaneously
Ability to analyse data and draw actionable insights
Background in customer service with a focus on sales growth
Basic IT skills for platform management and troubleshooting
Copywriting skills for engaging product descriptions and marketing content
Pay: $60,000.00 - $80,000.00 per year
**Benefits**:
- Employee discount
- Gym membership
- Visa sponsorship
Schedule:
- 8 hour shift
Supplementary Pay:
- Overtime pay
- Performance bonus
Work Location: In person
Expected Start Date: 26/08/2024
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