Client Success Operations Coordinator
4 days ago
**Client Success Operations Coordinator**
Areas of Responsibilities:
Preparation and analysis of internal data to assist the Client Success Team develop and implement effective marketing campaigns for the promotion of Emarsys products and the management of our customer accounts
Independent creation of marketing analyses and reports for customer meetings, to encourage the retention of existing customers and the attainment of new clients.
Preparing marketing materials and proposals to assist on quarterly business review presentation
Salesforce CRM operational maintenance and hygiene
Work in and with our B2C Marketing Software - campaign + automation production
Conduct Client Satisfaction Surveys (Net Promotor Score
- NPS calls) regularly to existing clients to collect feedback and assist in renewals processes.
Manage client tickets that involve the delivery of services including SMS campaigns, template edits, and campaign testing
Assist in organizing marketing events e.g. Evolution, Client Dinners, Webinars, Awards (ORIAS, NORA, Which 50)
Assist in content production for case studies and press releases
Assist in social media marketing
Online research of information, e.g. market analysis, benchmarking, etc.
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Client Success Coordinator
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