Client Success Manager

4 days ago

Sydney, Australia FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
5 - 10%

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

**About the role**:
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery

**About the team**:
**What you will be doing**:

- Ensure a positive and consistent relationship for one or more assigned clients
- Serve as primary point of contact to support problem resolution and ensure client retention
- Develop strong working relationships with assigned clients and FIS resources
- Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

**What you will need**:

- The ability to establish and maintain effective working relationships, both internally as well as externally
- Organizational and time management skills
- Broad knowledge of FIS products and related services
- A strong aptitude to analyze and solve problems
- Prior banking or finance related experiences a plus

**Added bonus if you have**:
**What we offer you**:
At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefits

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**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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