Retail Key Account Manager

SumUp is a global FinTech player on a mission to support small merchants with building a thriving business all over the world.

We are on a constant mission to put together a team that greatly values one another and is committed to our merchants. Our boldness, startup mindset, empathy and love for our products foster a creative environment for us.

As our Retail Account manager, you'll play a key role in driving SumUp's Sales Strategy across the Australia markets. You'll manage and develop our retail channels, strategy, promotions and product development. SumUp Australia is looking for a retail leader to manage several Strategic Accounts across retail channels in Australia. This role will lead a retail strategy focused on the retention and growth of SumUp's multiple retail channels and will serve as a senior contact for the Managing Director.

**What you'll do**:

- Develop, grow and lead all retail channel relationships across Australia.
- Understand retail space planning, in-store execution and promotional planning
- Build, lead and nurture current retail channels and build new channels of distribution
- Define and implement key strategic initiatives to accelerate growth while improving efficiency
- Analyse, structuring and optimisation tools, internal processes and the productivity retail channels
- Collaborate with the customer service and onboarding team to ensure smooth onboarding of newly acquired merchants and retention of existing merchants.
- Product strategy creation for existing and new hardware for merchant base.
- Define, create value opportunity for Added Value Services (VAS)
- Keep competition at bay via outstanding retail marketing activations, promotion, and critical account management
- Manage 3rd party distributor for all retail channels
- Secure operation excellence (Marketing POs, Forecast and Logistics)
- Improve Trade marketing coordination/efficiency through retail channels

**You'll be great for this position if**:

- 7+ years total experience in Business Development, Sales or Account Management
- 3+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company.
- Experience identifying opportunities and independently developing plans of action within retail channels
- You have a Commercial background and Leadership experience, and navigating through change in large sales organisations
- You have experience in SMEs related industries such as payments, hospitality, travel, etc
- You have great analytical skills and strong business acumen.
- You're self-driven, proactive, pragmatic and have a can-do attitude.
- Experience working cross-functionally with product teams to serve as the voice of the customer
- Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins
- You enjoy solving complex problems, taking a broad and long-term perspective to identify solutions

**Why you should join SumUp**
- We're a truly global team of 3,400+ people from 93 countries, spread across 4 continents.
- Competitive salary package and virtual stock option programme
- Health Insurance Cover (Value to be defined)
- Learning & development budget for attending conferences and external training
- Statutory Superannuation contribution, 25 days' paid leave and day off for birthday.

**About SumUp**

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
- SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind._

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