Director, Service Sa

1 week ago

Adelaide CBD, Australia Underwood Executive Full time

Drive Customer Experience & Delivery
- Transformation Focus
- People Leadership Role

**Join an organisation that celebrates diversity and with collaboration at its core while delivering transformation and driving customer experience.**

Are you passionate about driving customer experience for South Australians? Service SA is seeking a dynamic and service focused leader who will thrive in a collaborative and customer centric environment.

In an organisation that celebrates diversity and with collaboration at its core, this is a key leadership role where you will have the ability to engage and influence a range of stakeholders. Embrace this opportunity to reimagine the way forward and drive a first-class customer experience, to ensure service excellence where the customer is front and centre. This is a role that can positively impact every single South Australian.

Service SA provides customer service to South Australians including vehicle registrations and licensing for more than 1.3 million licence holders as well as a variety of over Government transactions, through a network of over 20 customer service centres across the state and online channels. In addition, it delivers the state’s Rider Safe program, for novice motorcycle riders, as well as the On the Right Track Remote program, which provides access to education and driver licenses to Aboriginal people living in remote communities.

Reporting to the Executive Director, Road and Marine Services, you will lead the delivery of customer service excellence in a high-volume environment and responsible for a team of over 300 employees across both metropolitan and regional sites. Delivering digital transformation solutions designed around the customer, you will take your team on the change management journey to support programs that further improve road safety outcomes.

You will be driven by improvement, a culture of integrity and will have leadership experience managing teams of people in a highly transactional customer focused environment.

**Applications should be forwarded to the attention of Jason Barrington in Word format. Confidential enquiries are welcome to Jason on 0450 491 630.

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