Customer Service

5 days ago


Mulgrave, Australia Moffat Pty Ltd Full time

Moffat is a world leader in the supply and service of commercial catering and bakery equipment. Our product range includes ovens, slices, mixers, steamers, blast chillers, dishwashers, fryers, salamanders, combis and many more We pride ourselves in developing leading edge equipment and delivering great customer service.

Moffat is seeking an experienced and dynamic Customer Service Operator to join our highly functioning and professional team at our head office in Mulgrave. The call centre supports the Service division and is the first point of call for customers requiring equipment servicing Australia wide.

Your main responsibilities will include:

- Raising jobs and recording details for both installations and planned maintenance work
- Liaising with Service Co-ordinators and technicians Australia wide
- Processing all service jobs through to invoicing stage
- Ensuring all information is correct and up to date within the database
- General Service administration work

To succeed in this role you possess:

- Excellent customer service - both written and verbal
- Accurate administration and data entry skills
- Ability to effectively solve a problem through to resolution
- High levels of attention to detail
- Desire to work within and participate in a close knit team

**Benefits**:

- Work from home

Schedule:

- Day shift

Work Authorisation:

- Australia (required)


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