Workplace Concierge

JLL supports the Whole You, personally and professionally.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**About Us**:
Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
We take pride in having ‘a talent for talent,’ a culture that develops world-class teams, where talented people learn from and inspire each other. We give our people a transparent, flexible, and agile way to progress their career within JLL and achieving their ambitions.
**The Role**:
The Workplace Concierge is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client’s offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.
**A snapshot of the role**:
Client Experience and Engagement
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
Ensuring Exceptional Service
Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
**What you will bring**:
Prior relevant experience in hospitality, facility / property management, operations and knowledge of commercial real estate is preferred.
You’ll have exceptional customer service skills and professionalism with a passion for hospitality coupled with a track record of excellent internal and external customer service.
An ability to manage multiple priorities and deliver results in a fast-paced environment whilst working independently is desired, as is strong prioritization and time management skills.
Superior communication skills, written and verbal, and a strong orientation to provide exceptional JLL customer experience is essential as are your excellent organizational skills
**What to expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.