
Training and Support Officer
2 days ago
Business Enabling Services Group / Shared Services Division / Policy and Governance Branch
- APS 6 ($94,434 - $115,254) | Ongoing & Non-ongoing | Full-time & Part-time
- Canberra, ACT
**ABOUT THE BRANCH**
The Policy and Governance Branch within the Shared Services Division provides policy advice for the whole of government APS ERP approach and shared services policy and managed the financial, performance and assurance functions of the Service Delivery Office (SDO). Our branch is responsible for the financial management, performance reporting, internal audit controls, and assurance for the SDO and the Division more broadly.
The Smaller Entity ERP Uplift Support Project Management Office (PMO) has been established to support the Government’s new approach for the APS to access competitive Enterprise Resource Planning (ERP) solutions - specifically, supporting smaller entities (around 800 ASL or less) in selecting and implementing the ERP uplift that best meets their needs and budgets.
**ABOUT THE** OPPORTUNITY**
The Training and Support Officer is responsible for leading the development and delivery of training and user support programs within ICT and ERP uplift projects. This includes creating and implementing training strategies that ensure users are equipped to work with new systems and providing support to address user issues and ensure successful adoption. The role requires collaboration with project teams, business units, and external vendors to tailor training to the needs of different user groups, ensuring high-quality training outcomes. The officer will also track training effectiveness, providing feedback and recommendations for continuous improvement.
Key responsibilities include but are not limited to:
- Training Program Leadership: Lead the design, development, and delivery of training programs for ICT and ERP system users, ensuring that training content is relevant, accessible, and aligned with project objectives.
- User Support and Troubleshooting: Provide high-quality ongoing support to users, addressing queries and troubleshooting issues related to ICT and ERP systems, ensuring smooth and efficient user adoption.
- Training Evaluation: Monitor and assess the effectiveness of training programs through feedback, tracking learning outcomes, and adjusting strategies to ensure maximum impact.
- Stakeholder Engagement: Work closely with project teams, business units, and vendors to align training with the needs of the organization, incorporating feedback and ensuring training sessions meet project timelines.
- Documentation and Resources: Develop training materials, user guides, and other support resources that provide clear, actionable instructions for system users.
- Continuous Improvement: Actively seek and implement feedback from stakeholders and users, ensuring the training program evolves to meet changing needs and industry best practices.
- Training Administration: Oversee training schedules, track participation, and ensure that all employees complete required training in a timely manner.
**DETAILED VACANCY INFORMATION**
For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
**CONTACT INFORMATION**
- For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.
Frequently Asked Questions Opens in new window
Frequently Asked Questions Opens in new window
-
Training Officer
2 weeks ago
Canberra, ACT, Australia Chandler Macleod Full time $60,000 - $90,000 per yearAbout the Client: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking for multiple talented (3) Training Facilitation Officer and (2) Training Coordinators to join their busy team for a casual 12 months temporary assignment. About the Role As a...
-
Training Officer
4 days ago
Canberra, Australia ACT Government Full timeAre you interested in a role where you can provide training to a large operational team? Are you able to adapt quickly to changing work priorities and have an interest in working in a fast-paced regulatory environment? Are you resilient, confident and have a high level of emotional intelligence? If this sounds like you, then the Access Canberra Infringement...
-
Project Support and Training Officer
2 weeks ago
Canberra, Australia Connect3i Full timeThis is not another standard job advert with a list of bullet points and some cut-and-paste info from a job description that doesn't really make sense or reflect what a job entails. Our Defence Industry client requires an experienced **Project Support and Training Officer**. In this role, you will be a key member of the team in **ensuring project objectives...
-
Executive Support Officer
4 days ago
Canberra, ACT, Australia Randstad - Business Support Full time $90,000 - $120,000 per yearAre you an exceptional support officer seeking a challenging and rewarding APS4 role? Do you pride yourself on your organisational superpowers, attention to detail, and ability to keep everything running smoothly? We're looking for someone with relevant skills and experience to fill a pivotal support role within a key government agency.With positions...
-
Field Officer
1 week ago
Canberra, ACT, Australia Australian Training Company Full time $60,000 - $80,000 per yearAbout ATCThe Australian Training Company (ATC) is a leading provider of business solutions through the creation of education, employment and training opportunities. Established in 1994, ATC has provided employment and training for more than 20,000 apprentices, trainees and students nationally. ATC is an accredited Group Training Organisation (GTO) and a...
-
Aps6 Training Officer
11 hours ago
Canberra, Australia HAYS Full timeA leading government agency is seeking an APS6 Training Officer for a 12 month term. Possible extension. Your new company A leading government agency invested in the protection of everyday Australians is seeking an experienced APS6 Training Officer. 12 month term with view for extension. Your new role As the training officer you will be required to both...
-
APS3 Legal Support Officer
1 week ago
Canberra, ACT, Australia Randstad - Business Support Full time $60,000 - $90,000 per year*About the role*In this role, the you are responsible for undertaking general administrative support services to meet the day-to-day needs of the legal practice groups. The Legal Support Officer will operate under general direction within a dynamic operating environment to provide a range of contemporary support services that are efficient and streamlined....
-
Qhse and Training Officer
1 week ago
Canberra, Australia Viasat Full time**About us** One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and...
-
Ict Training Officer
6 days ago
Canberra, Australia The Department of Parliamentary Services Full time**Employment Type**:Ongoing **Classification**: Parliamentary Service Level 6 **Closing Date**: 11:30pm AEDT, 8 October 2024 **The Opportunity**: The Department of Parliamentary Services (DPS) has an exciting opportunity for a talented Information and Communication Technology (ICT) Training Officer (Parliamentary Service Level 6) to play a fundamental...
-
Training Support Lead
1 week ago
Canberra, Australia Leidos Full timeCompany Description **Introductions** The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. Due to our ongoing success, the Leidos family is growing rapidly across Melbourne. This year is proving to be an...