1st Line Service Desk Technician

7 days ago

Brisbane, Australia PHMG Careers Full time

**Role**:1st Line Service Desk Technician

**Location**: Brisbane

**Package**:$76,000

PHMG is the world's leading audio branding agency, working with more than 36,000 clients in 39 countries. Globally renowned brands including Audi, Adidas and Coca-Cola trust us to make them sound as good as they look, as well as thousands more SMEs. Our success is all down to the talented individuals across multiple offices - and we'd like you to join them.

Our IT Department were recently shortlisted for the Service Desk Institute Awards and we are looking for a thorough and conscientious IT Technician to join our Service Desk team in Brisbane.

Confident and approachable, you will use your expert problem solving skills to provide help and assistance to staff from all departments and at all levels.

**Responsibilities**:

- Main contact for IT support in Brisbane and remote support for 30 employees in Manchester UK
- Support digital skills learning on systems (Ring Central, Salesforce, MS Office)
- 1st line support duties - troubleshooting IT related problems, ensuring issues are logged, effective communication with colleagues and management
- Fulfil hardware and software administration of starters, movers and leavers
- Provision and maintenance of company hardware (Desk equipment, laptops, MacBooks, mobile phones)
- Maintenance of the asset record
- Adhere to company SLA's and provide excellent customer service
- Keep staff updated on outstanding tickets
- Take ownership of issues and follow up proactively
- Meet or exceed performance targets
- Escalate incidents and requests appropriately
- Update documentation and knowledge base articles
- Project work as required

**Desired skills and experience**:

- Extensive 1st line experience on a busy IT service desk
- Fantastic customer service skills
- Ability to communicate appropriately depending on the audience
- Report effectively to management
- Take ownership for updating all parties in communications
- Problem solving
- Able to work on own initiative to a high standard
- Confident, professional and customer focused
- Proactive and positive mindset - always willing to go above and beyond
- Incident management
- Experience with Active Directory, RingCentral, O365 and Salesforce (Kandji knowledge desirable)
- Updating internal communications platform with IT information
- Knowledge of cyber security

**What you will get in return**:

- Superannuation system
- Free gym membership
- Fantastic training and development opportunities
- Career progression
- Spectacular company events
- Charitable events and fundraising for the PHMG Foundation

**About PHMG**:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 36,000 clients in 39 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track - strengthening their business identity in the most memorable, emotive way.

LI-DH1

  • Service Desk IT Support Technician

    2 weeks ago

    Brisbane, Australia Network Technologies Queensland Full time

    **The Company**: Based in Brendale, we are recruiting for Service Desk Technicians to join our Service Desk team, providing 1st and 2nd level IT support We provide a dynamic work environment and are committed to the growth and development of everyone working on the team. At Network Technologies Queensland you would be part of an innovative team striving to...

  • Service Desk Technician

    10 hours ago

    Brisbane, Queensland, Australia Exclaim It Full time

    OverviewLooking for more than just another IT role?This is your chance to join an organisation where your technical expertise directly helps people and communities thrive.Based on the Sunshine Coast, you'll provide hands-on IT support in a supportive and values-driven environment.If you're motivated by solving problems, building strong relationships, and...

  • Team Leader

    2 weeks ago

    Brisbane, Australia Queensland Health Full time

    **The role**: You will proactively, professionally and regularly with the clinical information systems unit customer base and provide timely, accurate and high-quality information that supports clinical service delivery, process improvement and decision making. **Other key responsibilities include**: - Adhere to defined service quality standards, health...

  • ATS Service Desk Technician Lv2

    3 weeks ago

    Brisbane, Queensland, Australia Applied Medical Full time

    Join to apply for the ATS Service Desk Technician Lv2 role at Applied Medical1 week ago Be among the first 25 applicantsJoin to apply for the ATS Service Desk Technician Lv2 role at Applied MedicalGet AI-powered advice on this job and more exclusive features.A new opportunity exists for an enthusiastic and experienced ATS Service Desk Technician Level 2 to...

  • Level 2 Service Desk Technician

    6 days ago

    South Brisbane, Australia Abano Healthcare Full time

    **Company Description** At Abano Healthcare, we’re dedicated to fostering a supportive and innovative environment for our clinicians. As the largest dental support organisation in Australia and New Zealand where we operate 1300Smiles, Maven Dental and Lumino the Dentists, we provide access to state-of-the-art equipment, robust learning opportunities, and...

  • Service Operations Technician

    1 week ago

    Brisbane, Australia McMillan Shakespeare Group Full time

    Service Operations Technician End User Desk side Support Service: - Provide 1st, and 2nd level issue resolution and troubleshooting for end users, both onsite and remote users. - Manage incoming Desk side Support Incidents & Service Requests via the ITSM Tool and provide high quality and conscientious support. - Responsible to document all troubleshooting...

  • IT Service Desk Analyst

    4 days ago

    Brisbane, Australia Novotech Asia Full time

    **About Novotech** Novotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas. Our...

  • Help Desk Technician

    5 days ago

    Brisbane, Australia Verify Consulting Full time

    Join a highly awarded, successful organisation - Brisbane city fringe - $70,000-$75,000 plus super **The Client** Our client has been around for over 30 years and is a major player in the energy space. Their continuing success has led to a need to bring on a new Level 1/level 2 IT support specialist. **The Role** We are looking for a passionate 1st and...

  • Help Desk Technician

    7 days ago

    Brisbane, Australia Verify Consulting Full time

    Join a highly awarded, successful organisation - Brisbane city fringe - $70,000-$80,000 plus super **The Client** Our client has been providing advanced technology solutions to both government and commercial customers across Australia for over 25 years. Their continuing success has led to a need to bring on a new Level 1/level 2 IT support specialist. Our...

  • ATS Service Desk Technician Lv2

    4 weeks ago

    Brisbane, Queensland, Australia Applied Medical Full time

    A new opportunity exists for an enthusiastic and experienced ATS Service Desk Technician Level 2 to join our IT Team on a full-time permanent capacity.About Applied Medical:Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid growth and expansion worldwide.What connects...