Service Desk Technician

2 days ago

Brisbane, Australia URBIS Full time

**Who we are**:
Urbis is people focussed, and we want the best for our team, our clients, and our communities. Our mission is about helping people create meaningful, sustainable cities & communities. We are a community of passionate problem solvers, sought out by clients for our fresh thinking and approach to their city-shaping projects. Here you will make a tangible difference and positive impact, while gaining incredible industry experience and broad ranging exposure to the most exciting work.
We pride ourselves on empowering our employees and supporting them to be the best they can be. You will have the benefits of salary continuance insurance, a generous parental leave policy for both primary & secondary carers, work life balance, health & wellbeing programs, extensive training opportunities and much more.
Urbis shaping Futures your way

**The Opportunity**:
We are looking for a proactive and experienced National Service Desk Technician to join our Information & Digital team in our Brisbane office. You will provide high-quality first and second-level support for all staff nationally across Urbis, as a part of our 6-person National IT Helpdesk.
The role will be supported by our experienced Service Desk Lead, as you proactively improve our colleague experience and help deliver “Simple & Easy” solutions.

**You will**:

- Promote the service desk brand though customer-focused support and engagement with staff at all levels of the business
- Be front and centre as the ‘go to' in the office for supporting the smooth-running of our client experience (both internal and external) through the Polycom video conferencing system and other brand-new technologies across the office, including our training rooms and open breakout space
- Monitor and respond quickly and effectively to requests received through the Technology Service Desk
- Assist in analysing and resolving hardware and software problems including performing technical assistance and support on all hardware and peripherals
- Assist in system upgrades, installing, configuring and testing new systems and hardware
- Promote technology literacy and awareness across the business on Urbis Collaboration technology tools (Microsoft Office 365, particularly Teams), including 1:1 coaching as required

**About You**:

- Tertiary qualifications in Information Technology, Computer Science or equivalent
- Experience working in an Office 365 environment enhancing collaboration and productivity using these tools
- Demonstrated strong technical skills in desktop operating systems, software installation and troubleshooting, mobile device configuration, audio visual technologies
- Relevant experience in an IT support role involving frequent, direct contact with colleagues (Prior experience in a professional services firm is preferred but not mandatory)
- Strong understanding of ITIL principles

Why Urbis?
Urbis is committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. We are proud to be an equal opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.
How to Apply?
Recruitment Agencies - thank you for thinking of us. We do endeavour to fill our opportunities through direct channels wherever possible, however, if we find that we do need agency assistance, we'll be in touch.

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