Receptionist & Administration Officer

6 days ago


Brisbane, Australia C3 Talent Full time

Exciting & varied customer focused admin role
- Complex, highly successful boutique investment house
- CBD Location with fantastic salary package on offer

**Our Clients**
Our client is an independently owned high security facility that offers a range of secure storage options for private and business customers. In premises this facility is a highly secure construction and possesses state-of-the-art security systems, fully licensed security personnel and robust security procedures.

This service offers customers peace of mind knowing their valuables are safe with unrivalled security and professional, discrete service.

**The Role**
In this role, you will be the friendly face of the Brisbane office and the first point of contact both in-person and over the phone. You will be responsible for managing our reception area, welcoming customers and directing enquiries as well as a wide range of administrative duties unique to the facility.

Other duties can range from:

- Undertaking the business’s KYC (Know your customer) AUSTRAC obligations by taking and verifying all identification documents and alerting management of suspicious behaviour.
- Managing the CRM and ticketing system ensuring orderly, timely and fair flow of customers to consultants
- Manage the parking ticketing including reconciling the account
- Process web orders as directed ensuring strict compliance with procedures
- Constant improvement and maintenance of product knowledge and being conversant in economic and market drivers for the products.
- Adhere to policies of product handling, not providing advice, and meeting AUSTRAC reporting requirements.

***

**About you**
- Exceptional communication skills with an empathetic and caring approach
- Strong organisational and time management skills with proven ability to maintain high attention to details while juggling multiple tasks
- The ability to build rapport with a wide range of people both face to face and over the phone
- Exceptional computer skills; experience in SAAS accounting and POS systems will be highly advantageous.
- You have a genuine interest and belief in precious metals and large cap cryptocurrency investment
- You are able to obtain and maintain a clean Police and security check throughout your employment

**Hours of work are 8:30am - 4:15pm Monday to Friday. During times of high volume orders, hours maybe extended.**

***
This is an exciting and varied role where you will part of a fantastic team to help ensure the smooth-running of this unique and established business.



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