Regional Manager

10 hours ago

Brisbane, Australia Public Trust Office Full time

We are seeking a Manager to lead the Public Trustee's Customer Experience and Delivery, Financial Management division in Brisbane. The role of the Regional Manager is an excellent opportunity for a values-based professional who has experience in a customer service delivery environment. Your capability to lead staff and internal stakeholders whilst ensuring alignment to the organisational strategic goals is key for this role.

**As Regional Manager, you will**:

- be responsible for the overall leadership and operational management of the various functions of the Public Trustee regional office. This role is responsible for building a positive, customer-focused culture, fostering staff development, and ensuring that all team members are aligned to delivering a superior customer experience.
- be responsible for setting the direction and providing effective governance, to achieve the desired outcomes, per the Public Trustee Strategic Plan. Practically, this involves ensuring quality and compliant case management, decision-making and customer communications. This position will oversee a number of work categories undertaken by the Public Trustee including disability services, minor trusts, trusts, deceased estates, preparation of wills and enduring powers of attorney.
- proactively pursue operational excellence with a clear understanding and focus on Key Performance Indicator (KPI) targets including revenue generation & expense control, customer satisfaction Net Promoter Score (NPS), employee engagement and the Working for Queensland Survey (WFQS) results, recruitment, staff development and training requirements, complaint management, Customer liaison and local area advocacy.

**As a Regional Manager the key to your success will be**:

- your strong business acumen
- ability to lead, motivate and develop your team
- The ability to deliver quality customer experience outcomes in a complex and changing environment; and
- A commitment to serving the community.

Mandatory requirements/Highly desirable requirements
- While not mandatory, experience in one or more of the work categories undertaken by the Public Trustee including disability services, minor trusts, trusts, deceased estates, preparation of wills and enduring powers of attorney is highly desirable.
- Experience in a frontline customer-facing business environment is highly desirable.

Key responsibilities
- for a full list please refer to the attached role descrition
How to apply
If you are interested in working with us, please provide the following information to help us assess your suitability:
*
- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Manager Regional Collaboration

    1 week ago

    Brisbane, Australia Regional Development, Manufacturing and Water Full time

    The Department The Department of Regional Development, Manufacturing and Water (DRDMW) drives growth for Queensland by managing sustainable water resources, leading innovation in manufacturing, and developing our regions. From our offices in Brisbane and a network of regional offices and manufacturing hubs, more than 700 DRDMW staff work to create a...

  • Regional Manager

    2 weeks ago

    Brisbane, Australia Footprints Community Full time

    This position is located in: Brisbane South Region Close date: Fri, 28 Nov 2025 11:59pm - **Location: North Brisbane, South Brisbane or Logan** - **Permanent/ Full-Time** - **Remuneration negotiated based on experience** - **Salary sacrifice to maximise your take home pay** - **Great team culture - Won best workplace for 2025, 2023 & 2021** ** WHO WE...

  • Regional Manager

    1 week ago

    Brisbane, Australia Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Regional Manager

    2 weeks ago

    Brisbane, Queensland, Australia Footprints Community Full time $120,000 - $180,000 per year

    You are applying for the position of Regional Manager for company Footprints Community Ltd. Please submit an application for this position.This position is located in: Brisbane South RegionClose date: Fri, 28 Nov :59pmLocation: North Brisbane, South Brisbane or LoganPermanent/ Full-TimeRemuneration negotiated based on experienceSalary sacrifice to maximise...

  • Regional Manager

    2 weeks ago

    Brisbane, Australia Compass Group Full time

    ESS Defence delivers the best hospitality and catering services to our Defence personnel. We are committed to providing nutritional and delicious meals to our customers, whether it is in dining halls or out in the field. Our contract is essential in keeping our Australian Defence Force healthy, comfortable, and living their best Defence Life! We are...

  • Regional Manager

    11 hours ago

    Brisbane, Australia Ventia Pty Limited Full time

    Regional Manager **Date**:3 Jun 2025 **Location**:Brisbane, QLD, AU, 4000 **Company**:Ventia **What's on offer**: Join one of the largest essential service providers in Australia and New Zealand.- Number one service provider to the Telecommunications industry.- Positive culture of flexible work! Split your time between the office, work from home and on...

  • Regional Manager

    2 days ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time $80,000 - $120,000 per year

    Darling Downs and South West Region, QLDTake hold of a monster opportunity and join our Commercial Relationships team as a Regional Manager - Darling Downs and South West If you're a good fit for this role and based in the Toowoomba region, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your...

  • Regional Manager

    10 hours ago

    Brisbane, Australia Ventia Pty Limited Full time

    Regional Manager **Date**:18 Dec 2024 **Location**:Brisbane, QLD, AU, 4000 **Company**:Ventia - The Regional Manager will be leading the coordination and integration of the Defence Maintenance Contract in QLD and NSW. - You will be a highly visible leader, managing the regional operations, engaging with customers and delivery teams at each site to ensure...

  • Regional Manager

    4 days ago

    Brisbane, Queensland, Australia Daiso Industries (Australia) Pty Ltd Full time $80,000 - $120,000 per year

    At Daiso Australia, we're more than just a retail chain— a vibrant fusion of Japanese heritage and unbridled creative products Do you thrive in a fast-paced, fun retail environment? If so, we welcome a dynamic, energetic, fun-loving regional manager to join our vibrant team.About Us:Daiso is a large multi-national retail organisation and a leader in...

  • Regional Manager

    6 days ago

    Brisbane, Queensland, Australia AIA Australia Full time $120,000 - $180,000 per year

    BE THE DIFFERENCE At AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...