Fast Track Case Manager
2 weeks ago
**Fast Track Case Manager**:
VIC - Melbourne CBD Workers Compensation Full Time
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
**THE OPPORTUNITY**
As part of our diverse Eligibility team based in **Melbourne,** you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to initialise workers compensation claims and be the first point of contact for our customers. You will also be responsible for managing low-risk liability decisions and providing timely handover of accepted claims to our specialised teams.
This is a** full-time permanent role** based in our **Melbourne CBD** office.
**YOUR RESPONSIBILITIES**
- Provide excellent customer service to all stakeholders in line with EML Values.
- Reviewing and analysing claims and making appropriate claims management decisions within allocated time frames and in accordance with EML policies, procedures and compliance requirements
- Preparing accurate digital claim profiles, documentation, letters and reports in accordance with EML’s case management and operational models, in relation to claims in your portfolio in line with legislation
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes
**ABOUT YOU**
- Effectively manage your time in order to achieve deadlines within required time frames
- Ability to accurately use multiple software in a high volume and fast paced environment
- Demonstrate excellent communication skills both written and verbal
- Ability to collaborate with others in order to achieve outcomes
**WHAT WE OFFER**
**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
**_ EML provides career opportunities and great employee benefits, including_**:
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
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