Principal Technical Officer

6 days ago

Brisbane Central Business District, Australia Talent International Full time

**Job Details**:
**Location**

Brisbane CBD

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH93934_1664244519

**Contact**

Jackson Bruce

**Posted**

28 minutes ago

Talent is searching for an experienced Principal Technical Officer to join our Brisbane based client & supervise a team of ICT technical specialists in a customer service/help desk function.
- **6-month contract + extensions**:

- ** Leadership Opportunity**:

- ** Flexible Hourly Rates**

**Purpose the Role**:
**In this role you will**:

- Follow defined service quality standards to ensure high quality customer service to users
- Provide high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the business
- Provide support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levels
- Effectively supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provision
- Effectively supervise/mentor a technical team by adhering to unit and organisational goals, and procedures.
- Represent the client in communications with senior stakeholders as required and provide an escalation point to resolve and provide solutions on the more difficult customer issues
- Assist management in the decision-making process by preparing technical reports, specifications & trend analysis within the unit
- Contribute to quality certification & assurance processes & ensure adherence to required ICT change management practices
- Manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current.

**The essential requirements for this role are**:

- Proven ability in End User Computing operations, including analytical and problem-solving abilities for identifying, defining and solving technical and operational problems.
- Proven ability to acquire knowledge of a modern ICT environment with solid technical experience in relation to solving problems with network aware software and hardware.
- Proven ability to supervise own work flow, prioritise tasks and meet deadlines in a professional and positive manner utilising a high level of initiative with mínimal supervision.
- Proven ability to adhere to and participate in ITSM practices such as change management.
- Proven ability in interpersonal, team building and negotiation skills in an ICT environment.
- Proven ability in providing excellent customer service, oral and written communication skills and an understanding of equity in the workplace.

**How to Apply**:

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