Technical Support Tier 2 Specialist Iii

2 weeks ago

Cremorne, Australia Tesla Full time

**What to Expect**

**What You'll Do**
- Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
- Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
- Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
- Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
- Accurately record issues and data into CRM database
- This role may require a shifted workweek and support grows

**What You'll Bring**
- Minimum 2 year of relevant work experience, preferably with an electrical or engineering background
- Excellent written and oral English communications skills
- Excellent customer service skills
- Ability to prioritize effectively and handle shifting priorities
- Experience with CRM systems and MS Office Suite
- Energy industry experience or background in technical support or call center environment preferred
- Understanding of distributed generation and/or energy storage systems preferred
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn about new and innovative technologies
- Willingness to assist and teach others on the team
- Establish and maintain positive, cooperative, working relationships
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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