Customer Success Manager

3 days ago

Adelaide, Australia upstream Full time

**About the Role**:
**Key Responsibilities**:
**Client Engagement & Relationship Management**
- Facilitate regular client touchpoints such as Executive Business Reviews, cadence calls, and consultations.
- Assist in client onboarding and deliver tailored platform training sessions.
- Build trust with key stakeholders at all levels, including senior executives.

**Strategic Value Delivery**
- Support clients in driving adoption and change management internally.
- Proactively uncover and communicate new business or upsell opportunities in collaboration with Account Managers.

**Content & Community Leadership**
- Host webinars and educational masterclasses to promote best practices and platform features.
- Contribute to thought leadership by sharing insights from client success stories.

**Internal Collaboration**
- Work closely with Sales, Implementation, and Development teams to deliver an integrated client experience.
- Collaborate with Account Managers on retention strategies and expansion strategies.

**What We’re Looking For**:

- A strong communicator who thrives in client-facing roles
- Positive attitude, high energy and empathy
- Solutions and growth focused mindset
- Strong customer-facing and presentation skills with the ability to establish relationships with executives
- Eager to learn, highly organised, and detail-oriented
- Background in customer success or B2B SaaS is an advantage but not essential.

**We Offer**:

- A collaborative team culture that values curiosity, continuous learning, and high performance.
- Flexible work arrangements, with a strong focus on professional development and career growth opportunities within the region.
- Exposure to a broad range of industries and organisations

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