Wellness Coach

The vast majority of challenges affecting your employee's mental wellbeing don't require therapy or a behavior change program, instead the most effective solution is a human connection that is empathetic, non-judgmental and always-available.

Sibly's innovative messaging platform enables our coaches to offer a consistent and responsive relationship that can be applied to a broad range of employee needs. In addition, our coaches are trained to triage member needs and refer them to employer sponsored benefits and other resources in real time, when needed, significantly increasing employee engagement and utilization of other benefit programs. Our technology leverages machine learning tools to provide clients with rich data insights on their population's sentiment, issues and pain points, engagement and outcomes, as well as benefit referral and utilization.

We are committed to our mission of expanding the reach of wellness resources by building the most responsive, effective wellness coaching service available 24/7 to our members. As wellness coaches, we provide an ongoing partnership with members that inspires and empowers them to make healthy changes, leverage their existing skills and strengths, and helps develop coping skills to improve their overall wellness. As we continue to grow our coaching team, we are looking for coaches who support Sibly's values of compassion and empathy. We are looking for team members who are warm, motivated, and organized.

**Location: Remote** - Currently looking for two part time contract Coaches based in Australia

**Status**: This position is 20 hours per week.

**Work Hours**: 20 hours a week, between 10am and 6pm AEST, Thursday to Monday

The Wellness Coach plays the front-line role in providing text-based coaching services to members through our app. They provide motivational interviewing-based wellness coaching and benefit/resource referral services to members through our platform during designated shifts. Other responsibilities include writing regular guidance reports, providing accurate and thorough documentation, and communicating with a team of other coaches to ensure smooth operation and transitions. Wellness coaches complete all training as required. Keys to success for this position are a high level of empathy for people coming from all backgrounds and a passion for working with people. English proficiency, flexibility, ability to work autonomously, providing assistance as needed, and coachability are integral attributes for a successful coach.

**Responsibilities**:

- Use motivational interviewing training (provided by Sibly) to provide empathic and responsive wellness coaching services to members on the Sibly app during your assigned shift.
- Have ongoing text conversations with 5-6 active members simultaneously.
- Provide information about benefits and resources based on the member’s needs.
- Ensure all responses sent to members are timely, thoughtful, MI-consistent, and grammatically correct.
- Have a basic understanding of mental health diagnoses. Flag members for the case review team that appear to be outside of the scope of wellness coaching, or who appear to be experiencing severe symptoms of mental health conditions.
- Be able to address acute member concerns (training to be provided by Sibly), like suicidality, self-harm, or domestic violence, and hold responsibility for calling on-call crisis managers when a crisis occurs during shifts.
- Complete all training on specific mental health issues,and be comfortable and skilled in working with members presenting with various symptoms and life difficulties.
- Participate actively in writing guidance reports that reflect the member’s strengths and challenges as well as progress on their goals. All grammar and spelling should be correct.
- Communicate effectively and efficiently with colleagues using the Slack messaging system and other forms of team communication during your shift as well as between them.
- Attend individual, team, and company-wide meetings as scheduled.

**Qualifications**:

- Bachelors degree in Psychology or health-related field is required. A Masters degree is appreciated.
- Strong written and verbal communication skills
- Fluent in English, both writing and speaking, in a professional setting
- Ability to multi-task
- Ability to engage in empathic communication
- Coachable, eager to learn
- Flexible, adaptive to change and fast-paced environment
- Punctual and reliable
- Interest in and passion for wellness and mental health
- Strong interpersonal skills
- Experience working on crisis counseling lines is a plus
- Coaching certificates or equivalent life experience is also a plus
- Knowledge of active listening skills or motivational interviewing also appreciated

This is a 100% remote role.

Sibly is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and inno