Service Operations Coordinators

**CALLING ALL CBR NV1 (MIN) ITSM ITIL SERVICE COORDINATORS -**
**JOIN VSG PERM FULL TIME**

Take the next step in your career and join #TEAMVSG in a permanent full time position in providing ITSM capability and services across the Defence and National Security Community.

We want YOU to join the award-winning Vertical Scope Group team and help us deliver on our promise of being EXPERTS, TRUSTED and REPUTABLE in providing security cleared ITSM professional services.

Don’t have a current ITIL or SIAM qualification? No worries, we will invest in you

We believe people are our greatest asset, and we will work with and support you throughout your ITSM career offering you professional upskilling and development opportunities and paid for ITIL/SIAM training including at minimum your ITILv4 certificate

We strongly believe in having a highly skilled and fulfilled workforce which is why we invest in your ongoing professional development. All employees and consultants receive an annual Training Bonus which can be used with one of our six RTO partners to gain ITSM and ITIL qualifications.

We also employ one of the world’s leading ITSM specialists with over 30 years-experience who is an Axelos certified ITIL4 Strategic Leader and Managing Professional and is certified to train ITIL courses.
Our lead ITSM trainers are equally passionate about assisting you in your learning journey and enabling you to reach your goals.

Vertical Scope Group offer market leading salaries and benefits and we look forward to speaking with you.

About the role:
**_Ideally you will possess(we still want to talk to you, even if you don’t)_**
- 1. ITIL V3 Foundation or SIAM Foundation certifications*_
- 2. Experience working in an IT service operations role or similar including: _
- working in an ITIL or SIAM Service Operations role such as Service Desk, Incident,

Change and Request Fulfilment
- in ICT operations delivered by internal teams and/or external Service Providers and Vendors to user populations of over 50
- experience in a defining SLAs and service KPIs, as well as analysis and reporting
- identifying inefficient process and coordinating improvement initiatives
- 3._Able to demonstrate service operation and communication skills including_
- manage and engage with stakeholders
- ability to multi task and prioritise workflow
- work well in a team environment
- able to write clearly and prepare service operation documents and reports for both internal and external stakeholders
- problem solving skills
- able to drive actions to maintain or improve service levels
- Collaborative and collegiate style

4. Demonstrated experience working in an Organisation using Dev Ops or SAFE agile.

5. Experience in Service Transition and Service Design.

**_...Need more reasons to join #TeamVSG?_**

We are an award winning, security cleared, ICT and cyber specialist with over 10 years’ experience providing end-to-end consulting services to Australian Government and corporate clients.

We are a proud member of the Defence Industry Security Program (DISP), the Recruitment, Consulting and Staffing Association (RCSA) and are 100% Australian owned and independent.

We are accredited and compliant, meeting or exceeding all applicable Australian and international recruitment and contracting standards.

We continuously invest in our team and offer our permanent consultants:

- Birthday day off
- Additional Superannuation Contribution
- Novated Leasing
- Annual Company Conference
- Paid for attendance at award and industry events
- Generous Defence Leave
- Part-time, remote, flexible work options (when available)
- Attractive salaries
- Fortnightly payments
- Diverse programs to work on
- Professional upskilling with RTO partners including budget for commercial qualifications

We believe people are our greatest asset, and we will work with and support you throughout your career.

Vertical Scope Group encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, veterans, people from culturally and linguistically diverse backgrounds and people with disabilities.
- **Know someone who is suitable for this role?**_

Referrals warmly welcomed and rewarded

**Salary**: $90.00 - $110.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- NV1 (min.) Security Clearance (required)
- ITIL Foundation v3 minimum (preferred)

Work Authorisation:

- Australia (required)