Member Service Centre

2 weeks ago

Sydney, Australia COMMUNITY AND PUBLIC SECTOR UNION (CPSU) - PSU GROUP Full time

About the role

POSITION DESCRIPTION

Position Title: Member Service Centre (MSC) Organisers

Position Location Sydney, NSW

Classification & Salary: MSC Organiser 1.1, $79,349 per annum + 15.4% superannuation

CONDITIONS OF EMPLOYMENT
- flexible work practices and access to accrued days off
- best practice leave provisions including paid primary carer leave (26 weeks) and supporting partner leave (six weeks); and paid family violence leave (20 days pro rata per annum, non-cumulative)
- employer super contributions on paid or unpaid parental leave for a period equal to a maximum of 52 weeks
- a comprehensive Employee Assistance Program
- a strong commitment to training and development
- health and well being initiatives
- salary sacrificing.

Position reports to: Director of MSC & Team Leader

Positions reporting to this position are: Nil

Overview of Position
The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives. The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.

The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive training program is provided.

The position will report to the Director of the MSC and the Team Leader and will be focused on meeting key union objectives of:

- helping members achieve fairness at work, job security, and the best possible pay and decent conditions
- being a union that most employees want to join
- promoting our members’ issues in the public and political arena

Is this you?
- A passion for social justice and community campaigning or experience with progressive organisations or social justice causes.
- An ability and confidence to inspire, engage, develop and lead people to take action through positive conversations.
- An understanding that your work will always focus on recruitment and retention and growing our Union.
- A strong eagerness to work with people from diverse backgrounds to make a difference.

The CPSU will provide support and development to the successful applicant.

SELECTION CRITERIA

REQUIRED SKILLS, KNOWLEDGE & ABILITY

Essential
- A commitment to union values and principles, helping others and making a contribution to society
- Committed to high service standards
- Demonstrated high-level communication skills
- Confident and enjoys dealing with people over the phone
- Capable of dealing with peak inbound phone call demands
- Ability to work as part of a team and independently
- Good record-keeping skills
- Demonstrated ability to use a PC and related commercial software packages, particularly Microsoft Word, Excel, and Outlook
- Experience working with a membership based relational database package

Desirable
- Experience as a union activist or delegate
- Involvement in union, community, student, environment or other campaigns/collective activities
- Previous experience processing payments and membership records over the phone
- Outbound calling experience, survey data collection
- Answering industrial inquiries and advising delegates and members
- Managing individual industrial cases such as Workers Compensation

Position Description : MSC Organisers PD - Feb23

PBA3

Profession: #Advocacy

Sector: #Government, #Union

  • Customer Service Centre Team Member

    3 days ago

    Sydney, New South Wales, Australia Careers Officeworks Full time

    About us At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173...

  • Analyst Service Centre

    1 week ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 510782 **Work type**: Full time **Location**: Sydney, NSW **Categories**: Information Technology - Full-time (35 hours week) - Level 6 ($91,472 - $97,579, depending on exp.) + 17% super + leave loading - 2 x roles available: continuing (permanent) role and 12 month fixed term contract You will be part of the Service Centre Analyst which...

  • Centre Support Volunteer

    1 week ago

    Sydney, Australia Asylum Seekers Centre Full time

    **19th June, 2025**: **Position**: Centre Support Volunteer **Program Area**: Volunteer Program **Location**: 43 Bedford Street, Newtown **Purpose / Objective** Centre Support Volunteers (CSVs) are pivotal in ensuring clients remain supported and receive assistance with day-to-day questions. CSVs play a key role in providing general advice and guidance to...

  • Service Centre Operator

    2 weeks ago

    Sydney, Australia TransAction Solutions Full time

    **Leading Australian technology partner, empowering enterprise-wide innovation through end-to-end solutions where compliance and robustness are non-negotiables.** experteq is a proudly Australian, leading provider of digital advisory, consulting and managed services. Our experts possess deep industry and tech know-how and have a deep understanding of...

  • Centre Director

    3 days ago

    Sydney, New South Wales, Australia Smart Cookies Early Learning Centre Full time $89,000 - $108,000 per year

    Autonomy to lead and manage your own centre, rosters, and teamCompetitive hourly rate circa $45 – $55 per hour + Super, plus rewards, recognition, and childcare discountFamily-owned environment that values your well-being and work-life balanceAbout Smart CookiesSmart Cookies is a family-owned childcare provider with 11 years of experience, renowned for our...

  • Client Service Centre Manager

    7 days ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY has partnered with a highly respected bank that operates nationally. We are looking for an experienced Client Service Centre Manager who will be leading the Service Agents team, providing a single touch point client service experience that meets the bank's compliance requirements, the channel's scorecard outcomes and generates income. **What you...

  • Member Services Specialist

    5 days ago

    Sydney, Australia Avant Full time

    Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families. As a Member Services Specialist you will play a vital role in contributing to one of the fastest growing...

  • Member Services Manager

    7 days ago

    Sydney, Australia GoGet Carshare Full time

    **About us**: GoGet is fundamentally good for individuals, business and society as a whole, we are the first and largest Carshare in Australia. Founded in 2003, GoGet has grown rapidly to be a highly innovative, disruptive success story. Our focus is on carshare: wheels for whatever, round the corner, by the hour. Individuals and businesses can free...

  • Member Services Specialist

    3 days ago

    Sydney, Australia Avant Full time

    Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families. As a Member Services Specialist you will play a vital role in contributing to one of the fastest growing...

  • Service Centre Officer

    3 days ago

    Sydney, Australia NSW Treasury Full time

    **Service Centre Officer - Multiple Roles** **NSW Procurement Service Centre Team** - **Employment Type**:Ongoing - **Classification / Grade / Band**:Multiple roles (more details below) **Stepping into the heart of the NSW Government** You will work to create positive impact for the people of New South Wales. You will be challenged to provide the best...