
Member Services Specialist
2 weeks ago
Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families.
As a Member Services Specialist you will play a vital role in contributing to one of the fastest growing health funds. This is a key role within our Member Services team and is responsible for servicing members and meeting members’ service expectations. We pride ourselves on our personal, expert service and providing extraordinary outcomes for new and existing members.
Member Services Specialists are part of our front-line team and therefore need to be knowledgeable on our product, process, procedures and business rules. You will work in a supportive team and training will be provided.
This is a permanent full-time role based in our Sydney CBD office.
**Key accountabilities include**:
- Deliver high quality, accurate information to members
- Manage member details and identify member retention, growth and service opportunities
- Understanding information in relation to the health insurance industry as well as understanding Doctors’ Health Funds products, processes and systems to ensure efficient and effective answering of member queries.
- Participating in coaching and training required to keep knowledge and skills up to date
**The successful applicant will have**:
- HSC or equivalent preferred
- A friendly and approachable personality and a ‘can do’ attitude
- Exceptional verbal and written communication skills, including listening and effective questioning skills
- Time management, customer service, a growth mindset, resilience, conflict resolution and attention to detail
- An aptitude to learn with a willingness to be involved and contribute to the success of the company.
Why work at the Doctor’s Health Fund?
Our people and our culture are at the centre of everything we do at Doctors’ Health Fund. By working here, you’ll be part of a dedicated, thriving, inclusive and supportive team environment that champions values of purpose, trust, passion and courage every single day.
The agile environment in which Doctors’ Health Fund operates allows for everyone to make a difference and be involved in any projects or initiatives, where your contribution and ideas are respected and valued. We take your career seriously and provide a safe learning environment and opportunities for professional development and to succeed in your long-term career goals. Together with a comprehensive induction program to kick-start your career at Doctors’ Health Fund, here are some of the great benefits available to you:
- Established flexible working arrangements, promoting a genuine work-life balance.
- Sydney CBD location with incredible Darling Harbour views right from your desk
- Automatic eligibility to become a member of Doctors’ Health Fund, with a 25% discount off your health insurance
- Travel insurance through Avant (conditions apply)
- Career, health and wellbeing support through our Employee Assistance Program (EAP), health and wellbeing programs, tertiary education sponsorship and support
- Regular social events and activities throughout the year
Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
Our inclusive workplace is somewhere everyone can succeed.
-
Member Services Specialist
16 hours ago
Sydney, Australia Avant Full timeDoctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families. As a Member Services Specialist you will play a vital role in contributing to one of the fastest growing...
-
Medical Receptionist
2 days ago
Sydney, New South Wales, Australia Specialist Services Full time $50,000 - $80,000 per yearYour role will be to support our Specialist Physicians and Surgeons with second to none admin support. You will report to the Practice Manager.Duties & responsibilities:Running of busy clinicsChecking in patientsUpdating records, scanning and importing medical recordsBilling, debt chasing (including liaising with Medicare and Health Funds)Manage phone calls...
-
Member Services Specialist
2 weeks ago
Sydney, Australia Avant Mutual Group Full timePosted Thursday 21 August 2025 at 2:00 pm Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families. As a Member Services Specialist you will play a vital role in...
-
Member Services Specialist
1 week ago
Sydney, Australia Avant Full timeAbout Avant Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and...
-
Member Services Specialist
4 weeks ago
Sydney, New South Wales, Australia Avant Mutual Group Full timePosted Thursday 21 August 2025 at 2:00 pmDoctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families.As a Member Services Specialist you will play a vital role in...
-
Member Services Specialist
4 weeks ago
Sydney, New South Wales, Australia Avant Mutual Group Full timePosted Thursday 21 August 2025 at 2:00 pmDoctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families.As a Member Services Specialist you will play a vital role in...
-
Medical secretary/administration support
2 days ago
Sydney, New South Wales, Australia Specialist Practice Full time $60,000 - $80,000 per yearWe are a specialist surgical practice in Randwick seeking an experienced Medical Secretary/Administration professional to provide daily administrative and front of house support. This full-time roles requires a well-presented, friendly individual with the ability to manage a wide range of tasks with professionalism and discretion.Qualifications &...
-
Member Engagement Specialist
2 weeks ago
Sydney, Australia Settlement Services International Limited (SSI) Full timeAbout the role Do you want to work with a leading purpose driven, community-based organisation? SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential. About the Role Working three...
-
Critical Care Specialist
7 days ago
Sydney, Australia Small Animal Specialist Hospital Full timeOverview Critical Care Specialist – SASH Alexandria At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between animals and people, we constantly strive to help pets and their families live...
-
Member Connections Specialist
4 days ago
Sydney, New South Wales, Australia Rest Full time $90,000 - $120,000 per yearJoin a Leading Superannuation Fund Provider Help Rest Members Make Good Decisions About Their Superannuation Permanent, Full-Time Sydney Located Hybrid Working - Blend of Sydney CBD Office/Remote Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds. We support nearly two million members, with around $86...