Member Services Specialist

1 week ago

Sydney, Australia Avant Full time

Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families.
As a Member Services Specialist you will play a vital role in contributing to one of the fastest growing health funds. This is a key role within our Member Services team and is responsible for servicing members and meeting members’ service expectations. We pride ourselves on our personal, expert service and providing extraordinary outcomes for new and existing members.
Member Services Specialists are part of our front-line team and therefore need to be knowledgeable on our product, process, procedures and business rules. You will work in a supportive team and training will be provided.
This is a permanent full-time role based in our Sydney CBD office.
**Key accountabilities include**:

- Deliver high quality, accurate information to members
- Manage member details and identify member retention, growth and service opportunities
- Understanding information in relation to the health insurance industry as well as understanding Doctors’ Health Funds products, processes and systems to ensure efficient and effective answering of member queries.
- Participating in coaching and training required to keep knowledge and skills up to date

**The successful applicant will have**:

- HSC or equivalent preferred
- A friendly and approachable personality and a ‘can do’ attitude
- Exceptional verbal and written communication skills, including listening and effective questioning skills
- Time management, customer service, a growth mindset, resilience, conflict resolution and attention to detail
- An aptitude to learn with a willingness to be involved and contribute to the success of the company.

Why work at the Doctor’s Health Fund?
Our people and our culture are at the centre of everything we do at Doctors’ Health Fund. By working here, you’ll be part of a dedicated, thriving, inclusive and supportive team environment that champions values of purpose, trust, passion and courage every single day.
The agile environment in which Doctors’ Health Fund operates allows for everyone to make a difference and be involved in any projects or initiatives, where your contribution and ideas are respected and valued. We take your career seriously and provide a safe learning environment and opportunities for professional development and to succeed in your long-term career goals. Together with a comprehensive induction program to kick-start your career at Doctors’ Health Fund, here are some of the great benefits available to you:

- Established flexible working arrangements, promoting a genuine work-life balance.
- Sydney CBD location with incredible Darling Harbour views right from your desk
- Automatic eligibility to become a member of Doctors’ Health Fund, with a 25% discount off your health insurance
- Travel insurance through Avant (conditions apply)
- Career, health and wellbeing support through our Employee Assistance Program (EAP), health and wellbeing programs, tertiary education sponsorship and support
- Regular social events and activities throughout the year

Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
Our inclusive workplace is somewhere everyone can succeed.

  • Member Services Specialist

    2 weeks ago

    Sydney, Australia Avant Full time

    Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families. As a Member Services Specialist you will play a vital role in contributing to one of the fastest growing...

  • Member Services Specialist

    4 days ago

    Sydney, Australia Avant Full time

    About Avant Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and...

  • Member Services Specialist

    2 days ago

    Sydney, New South Wales, Australia Avant Mutual Full time $90,000 - $120,000 per year

    Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families.As a Member Services Specialist you will play a vital role in contributing to one of the fastest growing health...

  • Medical Receptionist

    4 days ago

    Sydney, New South Wales, Australia Specialist Services Full time $50,000 - $80,000 per year

    Your role will be to support our Specialist Physicians and Surgeons with second to none admin support. You will report to the Practice Manager.Duties & responsibilities:Running of busy clinicsChecking in patientsUpdating records, scanning and importing medical recordsBilling, debt chasing (including liaising with Medicare and Health Funds)Manage phone calls...

  • Member Engagement Specialist

    1 week ago

    Sydney, Australia Settlement Services International Limited (SSI) Full time

    About the role Do you want to work with a leading purpose driven, community-based organisation? SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential. About the Role Working three...

  • Member Engagement Specialist

    2 weeks ago

    Sydney, Australia Settlement Services International (SSI Group) Full time

    About the role - Working in a non for profit community based service - Working in an area that has broad impact on the business - Fantastic work culture and environment. - Do you want to work with a leading purpose driven, community-based organisation?_ - SSI’s vision is to achieve a society that values the diversity of its people and actively provides...

  • Member Services Specialist

    2 weeks ago

    Council of the City of Sydney, Australia Avant Mutual Group Full time

    Member Services Specialist - DHF Member Services NSW Sydney NSW, Australia Posted Tuesday 7 October 2025 at 1:00 pm Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their...

  • Event Service Specialist

    2 weeks ago

    Sydney, Australia First Global Management Services, Inc. Full time

    **Building a Brand Starts with a Story** FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative,...

  • Medical secretary/administration support

    4 days ago

    Sydney, New South Wales, Australia Specialist Practice Full time $60,000 - $80,000 per year

    We are a specialist surgical practice in Randwick seeking an experienced Medical Secretary/Administration professional to provide daily administrative and front of house support. This full-time roles requires a well-presented, friendly individual with the ability to manage a wide range of tasks with professionalism and discretion.Qualifications &...

  • Member Engagement

    2 weeks ago

    Sydney, Australia Beaumont People Full time

    NFP Member Association - $85 - 90k + Super - depending on experience - FT, Hybrid role, 35-hour work week - Member Engagement & Database Specialist - Institute of Public Administration Australia (IPAA) NSW - NFP Member Association - Full Time, Permanent - $85 - 90k + Super - depending on experience - Sydney CBD NSW 2000 - WFH & WFO **About the...