Service Designe

7 days ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the role**

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation - the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation - today and tomorrow.

Our Customer Experience and Technology (CXT) team within our eCommerce function is significantly growing as we continue to invest in delivering the best digital shopping experience for our Customers. Our Digital Experience team is now seeking a Service Designer to join their growing team.

**What you’ll be doing**:
As a Service Designer, you will be responsible for you will be leading service design work with other cross-functional partners across the eCommerce, Operations, Marketing, Ocado, Customer Care, Merchandising and external suppliers to shape our company’s products & services. Working closely with stakeholders, you will be responsible for all areas of Service Design work planning, research, testing and execution. Your work outcomes will be shaping Coles’ brand experience to millions of Australian and how they will be interacting with our products & services.

**You’ll also**:

- Be working with the Coles Strategy team and Executive Leadership team to anticipate customer needs and help guide them to create product strategy through Service Design & Research work
- Conducting service design work yourself and sometimes providing coaching and feedback on work conducted by others in the team
- educate and foster a shared understanding of customers, operational needs, personas, user journeys through omnichannel lens across the business
- Be able to identify, frame and challenge design problems & translate concepts into designs that illustrate the benefits and simplicity despite system complexity
- Use innovative approaches to design and creative techniques to lead internal & external sessions and workshops for over large stakeholder group
- Contribute to creating a high performing and continuous learning team culture

**Good things you’ll need**:

- Demonstrated skills and experience in service mapping, customer journey mapping, service blueprint, business process analysis, research and CX
- Conduct qualitative design research using ethnographic and participatory methods
- Analyze data to inform design solutions with cross-functional partners and customers
- Eager to tackle complex problems and a natural at zooming out to see the big picture, then diving in to nail the important details; you thrive on putting all the pieces together
- You have considerable experience conducting qualitative user research and leveraging data to measure the efficacy of product designs
- Expert storyteller and adept communicator with excellent facilitation and presentation skills
- You can turn complex and overlapping objectives into clearly defined objectives & metrics for teams to execute

LI-ECOM1

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

**Safer together**:
Job ID: 58468

Employment Type: Full time

  • Service Designer

    2 weeks ago

    Hawthorn East, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Service Design

    3 days ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** As shopping continues to evolve, our...

  • Lead Service Designer

    2 weeks ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** As shopping continues to evolve, our...

  • Product Designer

    2 weeks ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **Product Designer (107877)**: Want to discover opportunities...

  • Product Designe

    4 weeks ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the role**: Want to discover opportunities that challenge...

  • Product Designe

    4 hours ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the role**: Want to discover opportunities that challenge...

  • Product Designer

    2 days ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: As the way we shop continues to evolve,...

  • Product Designer

    7 days ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** As shopping continues to evolve, our...

  • Instructional Designer

    2 days ago

    Hawthorn East, Australia Benetas Full time

    **Instructional Designer** - Do you want to contribute in a meaningful way to improve the effectiveness of an aged care organisation? - Opportunity to evolve the learning and development function and re-align the practices with the organisational needs - Are you seeking a role within a team that is client and resident focused, collaborative and can have fun...

  • Design Researche

    4 weeks ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the role** Want to discover opportunities that challenge...

  • Human Centred Service Designer

    5 days ago

    Hawthorn, Australia Scope (Aust) Full time

    **About Scope** Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living,...

  • Online Graphic Designe

    7 days ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Want to discover opportunities that challenge...

  • Design Planning Manage

    4 weeks ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the Team**: Commercial is a large but close-knit group....

  • Design Planning Manage

    1 day ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the Team**: Commercial is a large but close-knit group....

  • Store Design Team Leader

    2 weeks ago

    Hawthorn East, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Communication Designer

    5 days ago

    Hawthorn, Australia Scope (Aust) Full time

    **About Scope** Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term...

  • Web Designer

    2 days ago

    Hawthorn, Australia lovisa Full time

    **Lovisa Life**: Lovisa was established in April 2010 and has quickly grown to be one of the world’s leading fast fashion jewellery retailers. We continue our focus on expanding our store network, with a total of 860+ stores across 36 countries. Join a high growth international retailer, publicly listed on the ASX. As we are a fashion brand, you have the...

  • Service Manager

    2 weeks ago

    Hawthorn East, Australia Baby Bunting Full time

    Growing Australian business with genuine career opportunities - Paid parental leave - Customer and Team Management **Join the family devoted to families.** Family. It means everything to us. From our very first baby steps as a small Balwyn store in 1979, we've grown to become Australia's largest and best-loved baby retailer. Along the way, we've never lost...

  • Marketing Coordinator

    7 days ago

    Hawthorn East, Australia PI NETWORK Full time

    **The Role** We are looking for Marketing Coordinator to help us take our company’s marketing to the next level. Your main responsibilities will be to increase our company awareness and legitimacy online through crafting and executing digital marketing strategies. This is an excellent opportunity to make something your own, we are looking for someone to...

  • System Capability Lead

    2 weeks ago

    Hawthorn East, Australia Benetas Full time

    **Systems Capability Lead (Electronic Management System)**: - **Based at Hawthorne East but travelling across Vic**: - **Full Time, 12 month project role with potential to extend** **What you do matters** - Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians...