Operations Document Specialist, Housing

Permanent Full Time| 35 hours/Week
- Location: Blacktown, NSW 2148
- Salary: $95,833K+ Super + NFP Salary packaging benefits
- Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Your Opportunity

Mission Australia Housing provides social and affordable housing to vulnerable Australians ensuring they have access to good quality housing that enables people to participate in their communities

We are seeking an experienced and motivated Operations Document Specialist who can turn complex requirements into clear, practical, and accessible operational content that drives quality service delivery across our housing programs. This role ensures that all content aligns with organisational standards, housing sector regulations, and relevant legislation, including social housing compliance frameworks, working closely with teams across tenancy management, asset management, customer service, and community development.

Your key responsibilities will be to:

- Write, edit and maintain policies, procedures, and guides that are easy to understand and put into practice
- Ensure documentation aligns with housing sector regulations, social housing frameworks and organisational standards
- Manage content across systems to ensure easy accessibility to staff
- Translate complex policies into simple tools like quick reference guides to build staff confidence and service consistency
- Champion best practice in documentation and knowledge management, ensuring contents evolve with sector needs
- Undertake a wide range of activities which may require the employee to exercise judgment and/or contribute critical knowledge and skills where procedures are not clearly defined.

Requirements for Success
- Relevant degree with 1 to 2 years' of experience in a similar role
- Strong technical writing and documentation skills with ability to communicate complex information in simple plain English
- Experience in document creation tools and platforms like Microsoft Office, Adobe, SharePoint, Canva etc.
- Knowledge of content governance, compliance frameworks and housing or community services
- Proficiency in using content or knowledge management systems (e.g., SharePoint or similar platforms) to create, manage, and maintain operational documentation that supports consistent service delivery across housing teams.
- Proven ability to manage information systems and make content accessible and user friendly
- A continuous improvement mindset and willingness to innovate

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks and work right checks.

Your benefits
- Rewarding work - every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax
- Free external, confidential counselling
- Volunteering opportunities
- Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.