Service Delivery Manager

7 days ago

Paddington, Australia Cox Purtell Full time

**Overview**:
An exciting opportunity awaits an experienced Service Delivery Manager to join an ASX listed organization in Sydney. You’ll play a crucial role in overseeing key functions within the Technical Operations department, ensuring the delivery of high-quality services to end users. This position requires a proactive, detail-oriented, and customer-focused professional with a passion for service improvement.

**Key Responsibilities (include, not limited to)**:

- Oversee the Technical Operations department to ensure the delivery of high-quality services and establish steady-state operations for the product team.
- Manage the Dispatch and Payment systems, including in-vehicle technology services, and ensure smooth operations.
- Take ownership of the incident management process, from evaluation to resolution, by coordinating technical support teams and developing effective solutions.
- Collaborate with System and Network Administrators, Support Engineers, IT Helpdesk, SW Engineers, and other teams to implement changes and support the organization's environment.
- Drive service management activities, including incident, request, change, and escalation processes, and ensure accurate reporting and continuous service improvement.
- Monitor and control service delivery, ensuring adherence to systems, methodologies, and procedures.
- Lead multi-stream Technical Operations projects, ensuring timely delivery within budget and maintaining the highest level of quality.
- Develop and deliver detailed requirements to support solutions, including hardware, software, and security standards.
- Manage established KPIs, provide management reporting on IT service performance, and recommend and implement service improvement plans.
- Build and maintain positive relationships with stakeholders, including internal teams and third-party providers.
- Manage staff, including recruitment, mentoring, training, and performance assessment.

**Qualifications and Skills**:

- At least 3 years of experience in a similar Service Delivery or Project Management role.
- Strong knowledge of IT systems and networks.
- Previous experience leading teams.
- Experience in managing third-party vendors and services.
- Proficiency in incident management, escalation procedures, and service management/support in a large-scale environment.
- Expert knowledge of ITIL disciplines.
- Excellent leadership, communication, and people management skills.
- Customer-focused mindset with strong customer service skills.
- Proactive, self-motivated, and able to work under pressure and meet deadlines.
- Excellent organizational, time management, and documentation skills.

**Personal Attributes**:

- Pragmatic thinker with strong problem-solving skills.
- Strong attention to detail in reports and written communications.
- Excellent interpersonal and influencing skills.

  • Service Manager

    1 week ago

    Paddington, Queensland, Australia Otis Elevator Co. Full time $90,000 - $120,000 per year

    Date Posted: Country:AustraliaLocation:LOC7060: Level 4, 19 Lang Parade, Milton, QLD 4064At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.Come and join OTIS today and be part of TIME 2025 World's Best EmployersAbout YouWe are looking...

  • Salesforce Service and Sales Cloud Advance Admin

    6 days ago

    Paddington, Australia Multitude Full time

    Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking...

  • OSHC Relief Service Coordinator- Northern Cluster, NSW

    4 days ago

    Paddington, Queensland, Australia The Extend Group Full time $77,040 - $89,280 per year

    Outside School Hours Care Relief Service CoordinatorNorthern Cluster, NSW$37- $43 Per Hour + SuperannuationGet paid more Earn an extra 10% above award with the Retention PaymentCasual positionThe OpportunityExtend, part of The Extend Group, is seeking a passionate and flexible OSHC Relief Service Coordinator to join our team. Based across our Northern...

  • Marketing Manager

    2 weeks ago

    Paddington, New South Wales, Australia Wavelink Full time $80,000 - $120,000 per year

    As Marketing Manager, you will lead the development and execution of strategic marketing initiatives for our portfolio of vendors across networking, security, and mobility. You will be instrumental in driving brand awareness, building strong vendor presence, and generating demand across Australia and New Zealand. Our marketing excellence has been recognised...

  • Manager, Regulatory Affairs

    2 weeks ago

    Paddington, Australia G&L Healthcare Advisors Full time

    Contract: Permanent Full-Time Closing Date: 15/11/24 **Starting immediately!** We are a specialist provider to the healthcare industry for Regulatory Affairs projects - and we are rapidly growing in the UK. Our excellent reputation has been built on tailoring solutions and services to each of our clients, to ensure that their expectations are surpassed,...

  • Remote Patient Services Officer

    2 weeks ago

    Paddington, Australia Advara HeartCare & Advara SleepCare Full time

    Our Best Starts with You! We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future. Are you ready to embark on a journey that combines the comforts of remote work with the excitement of contributing to a rapidly expanding Remote Monitoring...

  • Retail Customer Service Officer

    2 weeks ago

    Paddington, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Manager

    2 weeks ago

    Paddington, Australia Réalisation par Full time

    RÉALISATION PAR SYDNEY, AUSTRALIA Based in Paddington Sydney, we are looking for a passionate and experienced individual to help set up and manage our first Australian retail store. This is a unique opportunity to go beyond a typical managerial role; as well as being responsible for leading a team, driving sales, and providing excellent customer...

  • Foh Manager

    2 days ago

    Paddington, Australia Cinebar Rosalie Village Full time

    **Cinebar Rosalie Village** **_Front of House Manager_** **_Full-time_** A unique opportunity at Brisbane’s only restaurant style cinema! Cinebar Rosalie Village is a restaurant-style cinema located in Paddington. We take pride in hiring the best and are seeking an accomplished hospitality manager ready to work alongside our Cinebar head-office...

  • Property Manager

    4 days ago

    Paddington, Queensland, Australia LongView Real Estate Full time $60,000 - $80,000 per year

    We are an integrated residential property business, working hand in hand with our clients to provide property buying, advisory and management services, and investment funds.The Australian housing market today does not deliver for many people. Many renters, aspiring first-home buyers, and residential property investors face a myriad of structural challenges,...