Retail Customer Service Officer

13 hours ago

Paddington, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- Loaded casual rate **$33.66 / hour** increases to **$35.98** / hour after 3 months, + 12% Superannuation
- Extensive, supportive full time (paid) training for up to 12 weeks on commencement, Monday - Friday, 8.45 am - 5.06 pm
- ** Casual Position | "On Call"** **after training your roster will include a mix of both scheduled and unscheduled shifts, Monday to Friday, between 8:45 a.m. and 5:06 p.m.
- Relief team members will be assigned shifts at various Post Offices within a specific area, so you must be willing to work at the following locations. **Brookside **and** Paddington**

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Manager

    13 hours ago

    Paddington, Australia Réalisation par Full time

    RÉALISATION PAR SYDNEY, AUSTRALIA Based in Paddington Sydney, we are looking for a passionate and experienced individual to help set up and manage our first Australian retail store. This is a unique opportunity to go beyond a typical managerial role; as well as being responsible for leading a team, driving sales, and providing excellent customer...

  • Store Manager

    1 week ago

    Paddington, New South Wales, Australia Frontline Retail Sydney Full time $75,000 - $78,000 per year

    Join an iconic premium women's fashion boutique in Paddington as Store Manager, where style, service, and sales excellence meet. Lead a highly motivated team, create unforgettable customer experiences, and help drive the boutique's growth in a beautifully curated environment.Key Responsibilities:Inspire, coach, and develop a boutique team to deliver...

  • Retail Sales Associate

    1 week ago

    Paddington, Australia Showcase.co Full time

    **Position**: RETAIL SALES ASSOCIATE - Luxury Brand pop up sale **Timing**: Tuesday 21st October to Saturday 1st November **Location**: Based in Paddington, Sydney **Reporting to**: Event Manager Showcase is the UK’s fastest growing physical off-price and warehouse sale partner working with premium luxury brands like, Stella McCartney, Bally, REISS,...

  • Retail Sales Associate

    1 week ago

    Paddington, Australia Showcase.co Full time

    **Position**: RETAIL SALES ASSOCIATE - Luxury Brand pop up sale **Timing**: Monday 28th April to Saturday 3rd May **Location**: Based in Paddington, Sydney **Reporting to**: Event Manager Showcase is the UK’s fastest growing physical off-price and warehouse sale partner working with premium luxury brands like, Stella McCartney, Bally, REISS, and...

  • Retail Business Manager

    2 weeks ago

    Paddington, Australia Assembly Label Full time

    We are currently searching for a Retail Business Manager (Store Manager) to join the team at our beautiful flagship store in Paddington. This role is permanent and full-time. At Assembly Label, we're building a team of collaborative entrepreneurs, collectively working for a company with a shared vision and open culture. Our success comes directly from the...

  • CRM / Styling Officer

    2 weeks ago

    Paddington, Australia Parlour X Full time

    CRM / STYLING OFFICER We seek an experienced CRM Manager to manage client data, client relationships, grow sales, and develop client loyalty within the marketplace. You will need to have extraordinary sales capabilities, thorough fashion knowledge, love of outfitting, and the ability to provide exceptional styling advice to an array of different clients...

  • Retail & Barista Staff

    12 hours ago

    Paddington, Australia Padre Coffee Full time

    Padre Coffee We're looking for Full Time/Part Time staff to join our team at Paddington. If you love coffee and people, talk to us! - People focused role and workplace culture - Work with some of the worlds best coffee and equipment - Potential for career development Padre Coffee is growing and we’re excited to be currently recruiting for our store in...

  • Customer Service Team Member

    7 days ago

    Paddington, Australia Metro Full time

    **Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...

  • Experienced Retail Assistant

    6 days ago

    Paddington, Australia Rosalie Gourmet Market Full time

    Want to work in one of Brisbane's finest gourmet food stores with a great team? Rosalie Gourmet Market, a boutique gourmet delicatessen based in Paddington for over 25 years, is looking for energetic and enthusiastic individuals to join our team of over 30 staff. Ideally, we are seeking someone with a love of food and solid retail experience to join the...

  • Retail Assistant Store Manager

    6 days ago

    Paddington, Australia Kookaï Full time

    **Full Time**: **Paddington - NSW**: We are looking for a leader that excels at customer service, leads by example, and is a team player. At KOOKAI, our people are everything. Alongside the Store Manager, you will play a key role in driving high standards within your store, in conjunction with a collaborative and friendly team. We want a leader who is...