Switchboard Operator

Switchboard Operator

**Job reference**: #4527**Brand**:Laverty Pathology**Location**: 1 Sabre Crescent, Jandakot WA 6164 (WDP Laboratory)**Work type**: Part Time (Permanent) 15.00 hours per week**About**
**us**
- Laverty Pathology is part of Healius’ Pathology division, one of Australia’s leading providers of private medical laboratory and pathology services. We operate about 100 medical laboratories and 2,000 patient collection centres across metropolitan, regional and remote Australia. Each year, we provide one in every three pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals to small and remote Australian Aboriginal communities.**About the role**
- We are seeking an individual who is highly motivated to become part of a passionate and engaged team. Your key responsibilities will include, but not be limited to, the following:
- Maintaining and developing client relationships including account set up, management and queries, results delivery, monitoring business indicators and actioning changes, troubleshooting and resolving queries and providing continuing education
- Liaising between Pathologists and Laboratory departments, at times outside of state
- Troubleshooting and resolving queries from suppliers
- Providing administrative support relating to Quality Management, Contract Tenders and otherwise as needed
- Assisting with the development, implementation, monitoring and improvement of operational procedures and practices

**About you**
- To be considered for this position, you will need to have a great blend of skills, including:
- Superior relationship building skills to grow customer rapport and foster long term business opportunities
- Exceptional customer service and resolution skills
- Excellent verbal and written communication
- Strong organisational skills including the ability to work effectively under pressure and manage competing priorities
- Experience in effective troubleshooting
- A positive attitude and innovative approach to the continuous improvement of service and operational efficiency
- Keen attention to detail
- The self
- initiative and integrity to work productively with autonomy, ensuring all responsibilities are followed through to completion
- An understanding of scientific principles relating to laboratory methods or knowledge of AS4308 Urine Drug Screening would be highly regarded
- .**Employee benefits and wellbeing**
- Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.

**How to apply**Right to work, background checks and clearances**
You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.**Vaccination requirements**
As per the Healius Group COVID-19 Vaccination Policy, Laverty Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. To support this, we require all employees to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutic Goods Administration, or provide an approved medical contraindication certificate.**Our commitment to diversity and inclusion**
- Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.