Part Time

**Job Number** 23060296

**Job Category** Golf, Fitness, & Entertainment

**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**THE RITZ-CARLTON, MELBOURNE**
We are thrilled to announce the opening of The Ritz-Carlton, Melbourne. Set to redefine luxury in the city, the hotel’s extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline. Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.

**The Ritz-Carlton Melbourne** is looking for **Pool & Gym Attendant** to join the team on a **Part-Time** basis

**Recreation Communication and Coordination**
- Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

**Recreation Facilities Safety**
- Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services.
- Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area).
- Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
- Follow company policy and procedure for working with children (e.g., use of waiver forms).
- Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.

**Recreation Equipment and Supplies**
- Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures.

**Recreation and Fitness Area Maintenance**
- Wash, mop, and clean the pool deck.

**Guest Relations**
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

**Communication**
- Speak to guests and co-workers using clear, appropriate and professional language.

**Working with Others**
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

**Safety**
- Follow company and department safety and security policies and procedures to promote a clean and safe environment.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Complete appropriate safety training and certifications to perform work tasks.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Identify and correct unsafe work procedures or conditions and/or report them to management and Loss Prevention personnel.
- Maintain awareness of suspicious activity and report any such activity to a manager/supervisor.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

**Perks, Rewards, Motivations**
- The best hotel training opportunities produced independently by **The Ritz-Carlton Melbourne **and internationally recognized training programs by Marriott International.
- Access to Marriott’s award-winning Live Fully Rewards Program
- Di