Implementation Specialist

Implementation Specialist

**Job Description**:
Company Overview:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Domain:
Domain is a leading property marketplace reaching 7 million Australians each month, making it one of the country’s most recognised and trusted property platforms. Domain operates the Allhomes and CRE ‘commercial real estate’ platforms and provides product and solutions to consumers, agents, government and enterprise to digitise every step of the property journey. Learn more about Domain:

About the Role

As an Implementations Specialist and under the wing of an experienced Solutions Leader, you will be a go-to expert for two of our flagship Real Estate software products - RealHub and CampaignTrack. Maintaining pre and post-sale relationships, you will provide in-person and virtual product training to our Real Estate Agency customers to ensure the products are well integrated, and help to ensure that product roadmap features are aligned to customer needs and desires.
- Sitting within a close-knit and long-standing team, this is a unique opportunity to work on exciting and ever-changing products that are the glue between our other agent solutions platforms, in an environment of dynamic online collaboration that welcomes new ideas._
- With such wide-reaching platforms, you will have wide visibility and career opportunities across the Domain ecosystem._
- In a typical day you can expect to:

- Provide product demos and training to explain functionality and ensure that solutions are well-integrated into our client’s businesses.
- Manage relationships at every stage from planning, design and delivery through to ongoing projects such as rebrands.
- Onboard new branches within our client businesses and ensure smooth integrations.
- Conduct webinars, plan and deliver roll-outs of product updates to explain new features.
- Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems.
- Assist with retention of valuable customers at the renewal stage, and collaborate with the Solutions Leaders and wider sales teams to service customers at scale.
- Anaylse data to identify risks and opportunities for sales.
- Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements - ensuring that product features are aligned with customer needs.

Our Ideal Person:

- ESSENTIALS:

- Excellent customer service and relationship building skills
- Proven ability to embed products and services at customer level
- Strong written and verbal communication skills
- Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment.
- Demonstrate business and commercial acumen and financial awareness
- Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients' needs
- Tech-savvy with accurate administrative skills

NICE TO HAVES:

- Real Estate, tech or Saas industry experience.

What’s Next?

Equity, Diversity & Inclusion

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing