Implementation Specialist

2 days ago

Sydney, Australia Neara Full time

Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy transition. Our 3D digital network model enables utilities to simulate various scenarios and make informed decisions to protect their assets and communities.

We are excited to hire our next Implementation Specialist here at Neara. Implementation specialists are the ones ensuring that clients do not just buy our company's products but have a positive, successful experience. To accomplish this, they talk with clients, understand their processes and goals, define and complete objectives, and provide training sessions. Specifically, you will collect, process and classify data, define and generate networks, align and transform geospatial data, create digital twins of infrastructure, perform value-based analyses on the content, and transfer your knowledge through workshops and training sessions.

**Some of the things you will contribute to**:

- Meeting with clients at the completion of the sales cycle to turn opportunities into implementation projects
- Defining the implementation stages and deliverables
- Managing/performing the activities and deliverables required to complete the engagement
- Performing configuration or customization required by the project scope
- Testing and providing final QA/QC of project deliverables before a client is ready to go live
- Ensuring all aspects of Neara's system are deployed to client's satisfaction and specifications
- Identifying and correcting and/or advise on operational issues in Neara's systems
- Reporting on project status to both domestic and corporate leadership
- Maintaining open and professional communications with all Neara's colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

**Some attributes we highly regard**:

- Experience in a technical role involving product implementation
- Electric utility industry and GIS/CAD experience
- Programing experience is highly regarded but not required
- Experience with LIDAR is very advantageous
- Ability to communicate and collaborate with the broader Neara team
- Self-motivated, solutions-driven, detail-oriented, and organized
- Experience troubleshooting and resolving hardware and software issues

***

**Some of the benefits we have an offer**:

- Competitive salary
- Meaningful Equity
- Hybrid Max Environment, we have a fully stocked office (and impressive snack collection) if you want it, we're in Redfern But you can work from your home when you see fit. You make the decision.
- Regular office events
- The real benefit is working on a genuinely complex, innovative and industry leading product making a genuine difference in the world around us.
- No agencies or third party service providers please._

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