Pre-admission Officer

_**Who are we?**_

Harbison is a not-for-profit organisation owned by the community of the Southern Highlands. Harbison was founded by a group of volunteers in the late 1950s to provide local, independent, high-quality care and accommodation for the aged and disabled in the Southern Highlands and surrounding areas.

Today we provide general and specialised care across a range of settings and are one of the largest employers in the Southern Highlands. Harbison is an inclusive employer that values the diversity of its workforce. We exist to support and nurture older individuals to maintain meaning and purpose in their unique lives.
- **The position**:_

Seeking an administrative professional to complete the pre-admission process with a solid & empathetic focus on professional customer service delivered in a timely & efficient manner.
- **You will be responsible for**:_
- Liaising with and interviewing potential residents and their family members.
- Waiting list management and triaging initial resident enquires.
- Liaise with relevant parties to collect the necessary documents from potential residents to complete the pre-admission process.
- Support potential residents and their families to ensure they are well informed and have a clear understanding regarding financial requirements for Residential Aged Care living.
- Provide clear and complete information to each potential resident, including ongoing fees and any security they must provide to be permitted to enter the facility.
- Conduct regular assessments of each potential resident.
- Create and maintain the resident files during the pre-admission stage.
- Consult with external & internal stakeholders to determine an appropriate assessment that aligns with Harbison and Australian National Aged Care Classification Funding Models.
- **The person**:_
- Proven administrative skills, including proficiency in Microsoft Suite & Outlook.
- Knowledge of Aged Care, including fees and funding (Ideal but not essential)
- Knowledge & experience or exposure to clinical or health-related settings and working effectively as part of a multidisciplinary team.
- Highly developed interpersonal and communication skills.
- Excellent time management and organisational skills, with the ability to adapt to changing demands.
- Ability to work independently with limited supervision.
- Experience exercising discretion and confidentiality with sensitive information.
- Strong relationship-building skills and customer/client-centric approach.
- Previous experience in aged care will be considered highly advantageous.
- **The benefits**:_
- NFP salary packaging includes up to $15,900 in pre-tax earnings plus $2,650 to contribute towards entertainment benefits each year
- Free, confidential counselling & wellbeing services via our Employee Assistance Program
- Flexible days / hours to support work-life balance
- Ongoing training and development, with a commitment to investing & supporting each employee and their chosen career progression.
- **Next steps**:_
- Interested applicants are to submit a resume and cover letter detailing your suitability for the position (max. of 1 page).

**Please note the current Influenza & COVID-19 vaccination (3 doses) requirements of employment at Harbison.**

**Job Types**: Full-time, Permanent

**Salary**: $28.00 - $30.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Travel reimbursement

Schedule:

- 8 hour shift
- Flexible hours
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Please note: a current Influenza vaccination and evidence of the COVID-19 vaccination requirements of employment at Harbison.

**Experience**:

- Marketing: 1 year (preferred)
- Social media marketing: 1 year (preferred)
- Copywriting: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person