Community Manager, Apj

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

**Community Manager, APJ**

**Why We Have This Role**

We are looking for an exceptional Community Manager to lead and grow our XM Leaders Community in the Asia-Pacific and Japan (APJ) region. This role is critical for bringing together leaders who are passionate about experience management (XM). You will develop and execute community strategies while nurturing a supportive and active community environment that emphasizes brand loyalty by creating engaging online and in-person events, content, and initiatives that help members connect, share ideas, and learn from each other. While this role is based in the APJ region, you will also support community activities around the globe. The XM Leaders Community aims to help members grow their unique potential and career opportunities, gain industry insights, collaborate with peers, and build sustainable connections for XM professionals that enhance their experiences, while helping them see value in the Qualtrics brand and product offerings.

**How You’ll Find Success**
- A strong understanding of the different cultures and experience management business practices within the APJ region, including proficiency in multiple APJ languages.
- Experience in building and managing both online and offline communities with good engagement results.
- Proven ability to moderate discussions and engage with community members, showing empathy and understanding their diverse backgrounds.
- Great communication skills enabling you to connect with different groups within the community, acting as the face and voice of the Qualtrics brand.
- Attention to detail and the ability to manage multiple events and projects simultaneously, demonstrating proven success in cross-organizational program delivery in complex enterprises.
- An innovative mindset to create fun and effective ways to engage community members, with a focus on tracking and analyzing community engagement metrics to improve initiatives. You will also prioritize knowledge management and narrative creation involving research and storytelling to produce valuable content.

**How You’ll Grow**

By joining our team, you will be part of a forward-thinking and supportive environment that encourages your personal and professional development. You will have the opportunity to influence the XM Leaders Community while working with teams around the world. Here’s how you’ll grow in this role:

- Skill Development: Enhance your community building, digital and in-person engagement, and strategic planning skills in a fast-paced environment.
- Global Exposure: Collaborate with cross-functional teams, including industry experts, Customer Success, and Sales, to align community initiatives with overall business goals, stimulate demand for new XM programs, and support community advocacy across the globe.
- Leadership Opportunities: Take on important projects that allow you to showcase your initiative and creativity in building amazing community experiences.
- Networking: Connect with industry leaders and peers while hosting specific interest groups within the community, such as Customer Experience and Employee Experience, expanding your professional network within and beyond the organization.
- Continuous Learning: Access resources and training that keep you informed about the latest trends and best practices in community management and experience management, including staying updated on digital technology trends.

**Things You’ll Do**
- Develop and run engagement strategies that get community members involved in both online and in-person events.
- Create relevant content and programs, such as blogs, webinars, workshops, and newsletters, that cater to our community of XM Leaders.
- Enhance brand loyalty by developing a sense of belonging among community members for long-term business success.
- Act as the face and voice of the brand by engaging directly with community members and moderating community di