Head of Policy Change

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- **Drive superior outcomes & business excellence in this strategic role**:

- **Utilise your business acumen in this diverse leadership role**:

- **Make a genuine difference through the work you and your team deliver**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

**The role**:
In your new role as Head of Policy Change & Process Improvement across Business & Private Bank, you will play a key role in setting the lending policies strategic direction. You will work with a dedicated team to design and deliver the strategic roadmap of policy change and process improvement initiatives to simplify lending policy, drive productivity and efficiencies whilst always ensuring that risks are appropriately managed.

Key Accountabilities include but not limited to:

- Drive the strategic roadmap, ensuring alignment with Lending, Credit & Risk strategies and transformational activity
- Manage initiatives across the continuous improvement lifecycle, from identification to implementation and measurement
- Design solutions that demonstrate simplified policy, focus on customer experience, effective and efficient processes & management of risk/obligations
- Understand regulatory and/or compliance obligations and priorities, and design policy and process simplification that reduces risk and uplifts controls, while effectively balancing risk and commercial objectives

Review the Role Purpose Statement for additional information about this key role.

**What you will bring**:

- Strong Business and Consumer Banking experience across front line, lending and credit risk
- Proven track record in delivering transformational and continuous improvement outcomes in large, complex organisations
- Strong Project/Programme Management experience
- You are an experienced strategic leader with experience developing and delivering on your strategic roadmap
- Strong people leadership experience building and leading a high-performing team
- Understanding of the regulatory environment as well as risk and controls frameworks
- Demonstratable product (including lending processes), credit risk, operational risk and controls experience
- Strong communication skills, including the ability to communicate and influence simply and with positive effect

Does this sound like the role for you?

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

**To be eligible to apply, you must have Australian or New Zealand citizenship **or Australian permanent residency status.