Community Housing Officer

Enjoy valuable and meaningful work empowering the community
- Work with a diverse women's organisation towards gender equality
- Exciting opportunity for someone with passion and drive
- Make a difference in the lives of at risk women, young women and girls_
- We are looking for a passionate and dedicated Community Housing Officer who is committed to supporting residents, fostering sustainable tenancies, and contributing to inclusive, community-focused housing solutions._
- ** Location**:Wurundjeri Country | Melbourne
**Contract**: Full-Time | Ongoing
- ** Hours**: 38 hours a week
- ** Salary & benefits**: Social, Community, Home Care and Disability Services Industry Award Rate Level 4 + Super + Not for Profit Salary Packaging Benefits
- ** Impactful Work**: Be a part of a feminist organisation that is dedicated to making a future where gender equality is a reality.

**About Us**

For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our five-year plan has a focus on making young women’s leadership and women’s housing our priority for gender equity in Australia.

**About the team**

Our Housing Operations Team operates as the face of YWCA Australia and YWCA Housing to our residents, playing a vital role in fostering sustainable tenancies. Through efficient administrative practices and proactive engagement, the team ensures that residents are supported in maintaining stable and secure housing.

**About the role**

We are seeking a passionate Community Housing Officer to join our team In this role, you will play a key part in supporting sustainable tenancies by carrying out a range of efficient administrative tasks and actions, including:

- Operating across the housing portfolio within the relevant state Residential Tenancies Act (RTA) for all tenancy actions such as allocation, rent collection, signing up tenancies, maintenance and access
- Maintain accurate tenancy records across systems, ensuring compliance with the relevant state Residential Tenancies Act for all tenancy-related actions.
- Provide residents with information on policies and procedures, conduct regular home visits, and offer referrals to external agencies as needed to support sustainable tenancies.
- Raise, monitor, and endorse responsive and cyclical maintenance work, ensuring contractor compliance, cost-effectiveness, and adherence to timelines and standards.
- Represent the organisation at state tribunal hearings and mediate resident disputes, particularly within Rooming Houses, to maintain a safe and respectful living environment.
- Work closely with the Asset Management team to support maintenance practices, contribute to budget adherence, and provide regular updates to the Team Leader.

**About you**

The ideal applicant will have:

- Proven experience in community housing or a property-related industry, with strong knowledge of tenancy management, RTA legislation, and administrative processes.
- Solid understanding of the relevant state Residential Tenancies Act.
- Strong interpersonal skills with cultural sensitivity and the ability to engage with diverse communities, including those experiencing homelessness.
- Proficiency in managing tenancy data using systems (e.g. Chintaro and Zavanti).
- Demonstrated ability in mediation and conflict resolution.
- Valid state-based driver’s licence

**What to expect**
- National Criminal History Check
- Valid State-Based Working with Children Permit
- Medical Declaration

**How To Apply**

Ready to join a team that makes a difference? We want to hear from you

Applications close on **22 June 2025.**

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

**Questions?