IT Delivery Manager, Super

**About Vanguard**

Vanguard Australia has been helping investors achieve their long-term financial goals for over 25 years. Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time.

With more than AUD $10 trillion in assets under management Vanguard is one of the world’s largest global investment management companies. In Australia we partner with institutional clients, financial advisers and individual investors to offer low-cost investment solutions. Our comprehensive range of managed funds, exchange traded funds (ETFs) and tailored investment solutions are built to support long-term investment success for our clients.

**Team & Opportunity**

This is a Delivery Manager role in the Personal Investor - Client Experience Technology team. You will be joining a leadership team that is responsible for the delivery of key capabilities to Vanguard’s premier client web and mobile experiences in the Australian market (Personal Investor).

We are looking for someone, like you, that has a passion for delivering technical excellence that makes a difference to our clients. When you join us, you will own the delivery of the technical solutions and outcomes and become the visionary force behind the technical strategy to enable us to keep pace with the ever-evolving technical landscape. You value collaborating with your team and find every opportunity to connect with your peers across the division as well as across the industry.

You love to learn from others because you value their opinion, and you will work with the technical lead to build the team’s training needs that aligns to our strategy.

You work in a close partnership with various product teams and enable our client experience team to deliver continuous, stable and secure features to our clients.

This role will lead the following roles:

- Technical Lead
- Application Engineers

**Core Responsibilities**
- Deliver high quality outcomes that provide value and impact for our clients.
- Build teams that are focused on continuous improvements and efficiency gains through test and learning opportunities.
- Create a team environment of high performance agile software delivery.
- Lead and advance the technology vision for your team.
- Coach and develops skills and capabilities to set crew and the team up for future success.
- Develop strong relationship with our clients and product teams to find solutions that balance the needs of the organisation and technology.
- Participate in special projects and perform other duties as assigned.

**Skills required to be successful**
- Minimum of eight years related work experience, with at least five years of agile project management experience in digital product delivery environments.
- Strong technical leadership skills or equivalent combination of training and experience

**Why Vanguard?**

At Vanguard we are all about 3C’s, Client, Crew and Community. We believe in investing in our crew by providing them career coaching and support. We have a Cloud Academy which helps building required technical acumen. We facilitate knowledge sharing through events hosted by the cloud guild. We believe in “Passing it forward” which helps our crew to give back to community. We run a yearly business acumen series to build investment acumen within our crew. We truly believe in innovation; every year we host a Hackathon event where the crew can bring their innovation ideas to life and present it to senior leadership. We also understand that life outside of work matters, so while we work hard, we are also known for a culture that helps support our crew with work/life balance.

**Inclusion Statement**

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

**How We Work**

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.