Case Manager

2 days ago

Greater Adelaide SA, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

As a Case Manager in our CTP Insurance team, you will support people recovering from injury by managing claims, working closely with healthcare providers, and helping individuals return to work and life.

You will be joining a collaborative team that spans New South Wales and Victoria. We provide full training, so you do not need prior case management experience, just strong communication skills, empathy, and the drive to help others.

This will be a permanent, full time position based in our vibrant Adelaide office. You will also have the option to work from home for up to 3 days per week once you complete training.

YOUR RESPONSIBILITIES
- Managing a portfolio of CTP claims
- Collaborating with stakeholders to deliver personalized claims management strategies that support the achievement of high-quality outcomes
- Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures
- Providing a service experience that is tailored, effective and client focused.

ABOUT YOU
- Demonstrated experience in claims management in either CTP, Life Insurance or Workers Compensation.
- An empathetic, resilient, and motivational approach to provide customer centric support.
- A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills.
- Positive attitude and a willingness to learn.
- Strong stakeholder engagement and management.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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