Tribunal Case Officer

A case officer's role is to prepare relevant documentation ('submissions') and contact parties to participate in a tribunal hearing for a particular matter.

**Responsibilities**:
This Job and Person Specification provides an indication of the type of duties you will be engaged to perform. You may be lawfully directed to perform any duties that a person with your qualifications, skills and abilities would reasonably be expected to perform.

The Tribunal Case Officer is responsible for:
Key Responsibilities Specified Duties Performance Indicator/Measurement Client Contact Services
Be proactive in providing information and assistance to all users promptly and in a friendly and positive manner.
Resolve user problems promptly, competently and professionally without escalation where possible.
Provide face-to-face front counter services to tribunal users.
Provide a reception service (roster basis).
High level accuracy.
All information provided is current and in accordance with the relevant policy or procedure.
Positive service provided to all clients.
Uses own judgement appropriately under limited direction.
Actively responsive.

Case Management

Determine the location of the hearing, if an interpreter, video conference, telephone link, recording equipment and security are required.
Prepare all required and tailored correspondence for each case.
Provide support and guidance to Community Access Officer, as needed
Refer complex matters to the Team Leader, as required.
Accurate and timely information is provided to all people involved in hearings to ensure they are prepared for and notified about the hearing.
All relevant information is provided for hearings
Case is maintained and up to date.
Positive feedback.
Compliance with policies and procedures.
Appropriately responds to changes/escalation of prioritiesUses own judgement appropriately under limited direction.
Sets and manages priorities to achieve agreed timeframes and objectives. General administrative tasks
Prepare, maintain and make accurate records to enter into the case management system.
Provide administrative and case management support as required to the registrars and members.
Assist with the transfer of the pre-existing paper file system into the electronic case management system
Prepare reports, letters or briefing notes as required.Contribute to ensure accurate & relevant information is available on the website.
Assist to maintain information management systems and databases.
Assist with other duties when required in other streams (i.e. during periods of high demand).
Undertake minor research and project work as required.

Technical Expertise Qualifications, Skills, Knowledge and Experience relevant to the role Technical Expertise (Essential)

Proven ability and experience in writing clear, concise reports and making suitable recommendations of complex matters where there is no set precedent.
Demonstrated experience in the use of a range of computer programs which support activities such as: word processing, case management systems, working with spreadsheets, and the internet.

Technical Expertise (Desirable)

Demonstrated ability to type a minimum of 60 wpm with 98% accuracy
Knowledge of the administrative functions and operations of a Court or Tribunal
Knowledge of the Act 2013 and the various Acts conferring jurisdiction
Relevant tertiary qualifications in law or related discipline.

**HOW TO APPLY**:
Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.

Your interest will be treated in the strictest of confidence.