Customer Enquiries Team Leader
1 week ago
Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians.
A fantastic opportunity has presented itself for a Customer Enquiries Team Leader, reporting to the Executive Manager Customer Service. As the face of nbn, the Customer Enquiries team represents the first point of reference for external contact, providing support to end users across the entire nbn customer journey.
A bit about your role
A bit about you
To be successful in this role you will have demonstrated experience as a leader in a high-volume call centre environment, ideally within the telecommunications or IT industry. You have a proven ability to develop and coach others to support an environment of continuous improvement.
A natural communicator, you have the ability to interact positively and effectively with a range of stakeholders and have a high level of written and verbal communication skills. Multi-tasking, negotiating and problem-solving will be second nature to you, as will your ability to make decisions under pressure.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
Click here to see our list of employee benefits
and why we're recognised as a WORK180 Endorsed Employer for Women.
) and we will adjust to meet your needs.
Where to from here?
To be eligible for this role, you must have full working rights in Australia.
Worker Type
Permanent
Time Type
Full time
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