Aps6 Complex Case Manager- Clinical
15 hours ago
Provide a single access point for advice, assessment and responses to urgent or escalated client matters
**Your new company**
This highly regarded federal government service provider is responsible for the provision of care and support for veteran and defence force members, communities and their families. You will be working as part of an Australian wide team who address a wide spectrum of needs by providing support such as health and community care, rehabilitation, counselling, income support and education assistance. They do this via intake and assessments, telephone-based support and case management. You will be joining an expanding team of passionate and highly professional specialist staff, within a supportive working environment which provides clinical supervision, professional development opportunities and peer and management support.
**Your new role**
Triage and Connect is the gateway to all supports under the Client Support Program. The T&C team provides a single access point for advice, assessment and responses to urgent, high risk or escalated client matters identified by any internal DVA staff member or key external stakeholders. The majority of referrals through T&C are resolved by the T&C team, either via advice or short term case management. Those requiring longer term case management support are referred into the Coordinated Client Support program utilising a stream-based approach in order to ensure the best match in terms of supports and intervention.
**In the Triage and Connect team APS6 Complex Case Managers specifically**:
- Conduct assessment of client referrals made where mental health issues are evident.
- Record appropriate case notes and other records in a case management system.
- Negotiate client claim outcomes with claims management areas of DVA.
- Conduct urgent risk assessments with clients where necessary.
- Provide advice and support to non-clinical staff in the team undertaking assessment of client referrals.
- Provide feedback and guidance to broader departmental staff in the management of clients.
- Undertake calls to clients where required to offer assistance or obtain further information, where this contact is best managed by a mental health professional.
- Link clients to appropriate mental health services, such as Open Arms.
Occasionally provide short term case management intervention to link clients with necessary services for ongoing support
**What you'll need to succeed**
- Significant experience working with complex mental health clients
- Strong Case Management experience, ideally working within mental health
- Qualifications and or relevant registration with AHPRA as a Psychologist, RN (Mental Health), Occupational therapist or Social Worker (AASW)
- An understanding of the challenges faced by those who have served in the Australian Defence Force is beneficial
- Expertise in supporting clients experiencing the impacts of substance abuse, mood and anxiety disorders including PTSD and trauma.
- Current Police Check, or ability to obtain one
**What you'll get in return**
- Competitive rate of $60/hour
- Full time role, 12-month contract initially
- Sydney CBD location - 5 mins from Central Station
- Work from home and in office options
- You will be joining a well-regarded Federal Government agency which supports ADF Veterans
- Participate in a collaborative and supportive team environment that includes clinical support and review of complex cases
**What you need to do now**
**Linda McGovern**
**D: +61 (0)2 8860 1693**
**LHS 297508**#2779866
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