Ato Call Centre Representative

2 days ago

Melton, Australia Youth Projects Full time

LOCATION : COLLINS ST, MELBOURNE CBD

Campaign: Government

About the role:
We are currently looking for passionate Customer Solutions Specialists to join our amazing

Victorian team delivering incredible customer service, and supporting the general public

calling a Government entity, the Australia Taxation Office.

Our Melbourne centre is close to cafes, shopping centres and public transport.

As a Customer Solutions Specialist, you will be responsible for handling inbound and

outbound contacts in line with client and company requirements to meet Key Performance

Indicators (KPI's) and targets. You will be expected to provide exceptional customer service

to our clients' customers while meeting required standards of quality and adhering to

schedules to achieve required targets.

customer service skills, with intermediate to advanced computer skills and where possible

have full availability. Additionally, due to the nature of our client, they must be an

Australian citizen and be willing to undergo a national background check (at no cost to

them).

**Hours**:
Full Time 38hrs, Part-time flex 20-36 hours & Casual 0-38hrs

**Rosters**:
Rotating Monday to Friday 8:00 am to 8:00 pm (Based on business needs)

**Pay Rate**:
$24.87 per hour for FT/PT

$31.08 per hour for CAS ($24.87 + 25% loading)

**Location**:
Melbourne CBD/Hybrid

**Skill Set**:
Customer Service, Problem Solving, Empathy, Computer Literacy, Attention to Detail

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