IT Enterprise Operations Manager

Be part of the growth of a South Australian success story
- Join the market leading IT team in South Australia
- Permanent Opportunity with Hybrid Working Options

**About Us**

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day.

**The Role**

As the Enterprise IT Operations Manager you will be responsible for overseeing and managing the IT infrastructure and operations within the G’day Group. You will play a crucial role in ensuring the smooth and efficient functioning of the enterprise's technology platforms, services, and processes in both the Corporate and Parks environments.

Your role responsibilities will include:

- Leads the development of solution architectures in specific business, infrastructure or functional areas
- Leads the preparation of technical plans and ensures that appropriate technical resources are made available. Ensures that appropriate tools and methods are available, understood and employed in architecture development
- Provides technical guidance and governance on solution development and integration. Evaluates requests for changes and deviations from specifications and recommends actions
- Ensures that relevant technical strategies, policies, standards and practices (including security) are applied correctly
- Takes responsibility for major aspects of network specification, standards, technologies and overall network design models within the organisation
- Produces network design policies, principles and criteria covering connectivity, capacity, interfacing, security, resilience, recovery and access
- Provides technical leadership to optimise the performance of IT infrastructure
- Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services
- Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure components and infrastructure-based services
- Aligns to service expectations, security requirements and other quality standards
- Ensures that operational procedures and documentation are fit for purpose and kept up to date
- Ensures that operational issues are identified, recorded, monitored and resolved Provides appropriate status and other reports to specialists, users and managers
- Takes full responsibility for the definition, approach, facilitation and satisfactory completion of medium-scale projects
- Provides effective leadership to the project team. Adopts appropriate project management methods and tools
- Manages the change control process and assesses and manages risks. Ensures that realistic project plans are maintained and delivers regular and accurate communication to stakeholders
- Ensures project and product quality reviews occur on schedule and according to procedure. Ensures that project deliverables are completed within agreed cost, timescale and resource budgets, and are formally accepted, by appropriate stakeholders
- Monitors costs, times, quality and resources used and takes action where performance deviates from agreed tolerances

**Your Experience**

A Bachelor’s Degree in Computer Science, Information Technology or relevant field, combined with proven experience managing enterprise level IT operations, infrastructure and services.

You will have a strong knowledge of ITIL frameworks and best practices for IT service management. You will be proficient in system administration, network management and infrastructure monitoring tools. You will have a solid understanding of cyber principles and practices.

You will have excellent interpersonal and collaboration skills, with the ability to communicate complex concepts to technical and non-technical stakeholders. You will possess a high level of energy, self-motivation, autonomy, initiative, and attention to detail to be successful in meeting the business demands at G’day Group. Your naturally upbeat and open style will fit our cultural values. You will have a highly organised mindset with the ability to assess the urgency of work allocated to you by various stakeholders.

G