Aps5 Claims Delegate

1 week ago

Melbourne, Australia Department of Veterans' Affairs Full time

Salary Range: $83,013 - $86,511+ Attractive Superannuation
- Contact Officer: Jeremy Batres on (03) 9602 8085

The role of a Claims Delegate within the Client Benefits Division of DVA is to enable eligible veterans to access compensation, health and other care services that promote and maintain self-sufficiency, well-being and quality of life. These services are provided for under the Veterans’ Entitlements Act (1986), the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) and Military Rehabilitation and Compensation Act 2004 (MRCA) which provide benefits for ADF and ex members who suffer mental or physical injury or contract a disease as a result of service.

Within the Melbourne teams, the Delegate role includes investigating and determining claims for injuries/diseases and related benefits and the offsetting of compensation payments.

**Duties**
- Exercise delegations under the Veterans’ Entitlements Act (1986), the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) and Military Rehabilitation and Compensation Act 2004 (MRCA) in relation to the provision of compensation services, in accordance with policy and operational guidelines.
- Provide advice and guidance to clients and providers in regards to compensation services.
- Identify high risk/complex clients and implement strategies to ensure client safety, which may include referral to appropriate management areas within the Department or establishing case conferences with internal mental health professionals and team management.
- Monitor and manage external provider progress.
- Liaise with internal DVA stakeholders to progress cases, provide supporting information or access additional services in the Department.
- Participate in representational work, this may include providing presentations to transitioning Australian Defence Force members or relevant provider groups.
- Contribute to the development of a cohesive and supportive team environment.
- Undertake additional duties as requested.

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Notes**

A merit pool will be established to fill non-ongoing positions for a period of up to 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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