Rooms Controller

5 days ago

Brisbane, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**25024024
**Job Category**Rooms & Guest Services Operations
**Location**W Brisbane, 81 North Quay, Brisbane, Queensland, Australia, 4000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**NATURAL TALENT**

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

**CURATING ORIGINALITY TAKES TALENT**

W Brisbane located at 81 North Quay, Brisbane City is hiring a Rooms Controller. The Rooms Controller will ensure that the requests and needs of all guests are accommodated and room inventory and allocations are processed to ensure guest satisfaction whilst maintaining the best for the business.

**JOB SUMMARY**

The Rooms Controller will ensure that the requests and needs of all guests are accommodated and room inventory and allocations are processed to ensure guest satisfaction. This is an ideal role for those with exceptional attention to detail and who thrive is a fast paced environment where you put your multi-tasking skills to the test. Excellent communication skills and a lust for life are essential. You will be collaborative with a strategic and analytical focus.

**THE ROLE**
- Assign rooms according to guest request and preferences whenever possible.
- Accommodate requests for room changes when possible.
- Communicate to appropriate Talent that there are guests that are waiting for an available room.
- Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
- Review out-of-order rooms daily to determine status and estimated date for return to room inventory.
- Verify and adjust billing for guests.

**BENEFITS**
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
- ‘Great Places to Work’ certified
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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