Ict Support Technician

5 days ago

Springvale, Australia BRACE Tech Full time

**Join Our Team as an ICT Support Technician**

Are you passionate about technology and problem-solving? BRACE Tech is on the lookout for an experienced **ICT Support Technician** to deliver top-tier technical support and keep our IT systems running like clockwork. From troubleshooting and maintaining networks to empowering users with practical solutions, you’ll be at the heart of our tech operations.

**What You'll Be Doing**
- Diagnose and resolve hardware, software, and network issues—both onsite and remotely.
- Monitor and maintain core network infrastructure including LAN/WAN, routers, and firewalls.
- Manage user access and permissions via Active Directory and Office 365.
- Document technical procedures and produce clear, user-friendly guides.
- Enforce IT security protocols including antivirus, patching, and encryption.
- Support and collaborate on IT projects like system upgrades and cloud migrations.
- Deliver training and guidance to staff on tools and best practices.

**What We’re Looking For**
- A degree or diploma in IT, Computer Science, or equivalent hands-on experience.
- Demonstrated experience in technical support or system administration roles.
- Strong knowledge of Windows/macOS, hardware troubleshooting, and basic networking (TCP/IP, DNS).
- Experience with Active Directory, Office 365, and remote support tools.
- Excellent communication skills and a user-focused, problem-solving attitude.
- Ability to juggle multiple tasks in a dynamic, fast-paced environment.

**Bonus Points For**
- Certifications such as CompTIA A+, Microsoft Certified, ITIL, or Cisco CCNA.
- Scripting knowledge (PowerShell, Bash) or experience with MSP tools.
- Familiarity with virtualization (VMware, Hyper-V) and cloud services (AWS, Azure).

**Why Work With Us?**
- Competitive salary with performance-based bonuses
- Ongoing training and professional development
- Comprehensive health and wellness benefits
- Flexible hours and remote work options
- Supportive, diverse, and inclusive team environment
- Employee discounts on tech products and services

**How to Apply**

At **BRACE Tech**, we’re proud to be an equal opportunity employer. We value diversity and are committed to building an inclusive and respectful workplace.
---------------------------

Pay: $70,000.00 - $80,000.00 per year

Application Question(s):
Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Springvale VIC 3171

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